Apprentice Workforce Support Officer - Improvement and Commercial

This is an exciting opportunity to kickstart your career while working towards a Level 3 HR Support Apprenticeship. You'll gain hands-on experience across Human Resources, workforce improvement, project support and commercial services, working alongside experienced colleagues who will support your development every step of the way.

Warwickshire County Council,

As part of the Workforce Improvement & Commercial Team, you'll help support projects, improve processes, maintain business systems and assist with customer and commercial activities. Through a combination of on-the-job learning and formal apprenticeship training, you'll develop valuable skills, knowledge and experience that will help you build a successful career in HR and business support.

This position will become a permanent Workforce Support Officer role, subject to completion of the apprenticeship and satisfactory performance from the postholder.

• Support workforce improvement and business projects by updating project plans, action logs and progress information.
• Assist with process reviews by gathering information, recording feedback and identifying improvement opportunities.
• Help test and implement changes to systems and processes, recording results and highlighting any issues.
• Update dashboards, reports and performance trackers using information provided by colleagues.
• Provide administrative support for commercial activities, including maintaining customer, contract and service records.
• Assist with quotations, tenders, invoice tracking and customer account management activities.
• Support customer onboarding, communications, events and promotional activities.
• Create and update guidance documents, templates, intranet content and standard communications.
• Handle information securely and in line with data protection and information governance requirements.

We're looking for someone who's eager to learn, enjoys working with people and has a positive, can-do attitude. You'll be organised, comfortable using Microsoft Office and keen to develop new skills and confidence in a professional environment. Whether you're helping a colleague, supporting a customer or working on a project, you'll be happy to get involved, ask questions and learn from those around you.

You'll also have GCSEs (or equivalent) in English and Maths at grades 9-4 and be able to travel to work as part of a hybrid working arrangement.

For more information about this post, see the job description and person specification linked to below. Apprentice Workforce Support Officer - Improvement & Commercial

Warwickshire County Council is a place where everyone feels valued, included, safe, supported, and welcome. Our people are at the heart of this vision, could you be one of them! At Warwickshire County Council we are committed to ensuring Warwickshire's economy is vibrant and supported by the right jobs, training, skills and infrastructure. Our people vision for Warwickshire County Council is a great place to work where diverse and talented people are enabled to be their best.

Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants. To find out more please visit:
Warwickshire Pension Fund homepage – Warwickshire Pension Fund.

The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform.

The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.

Please note that as this is an apprenticeship linked to government funding, where eligibility for funding is in part based on prior learning and employment experience. Applicants must not already hold a HR / CIPD qualification at Level 3 or above, and should not already have extensive experience (one year or more) of working in Human Resources roles. WCC reserves the right to reject applications from candidates deemed…