Senior Product Designer, User Centred Design

At National Grid, we light up the world by harnessing the unique strengths of our people. Join us as a Senior Product Designer to be part of a team that's driving forward the energy transition, creating a brighter, more sustainable future for all. Unleash your superpower and bring energy to life.

National Grid is hiring a Senior Product Designer - This position is based from our Warwick office however we offer flexible hybrid working options.

The Senior Product Designer will work across discovery, design and delivery, helping teams understand user needs, shape product direction and create intuitive experiences for National Grid’s enterprise platforms. Embedded within a squad, the role will work closely with the Product Owner, Business Analyst and Tech Lead from problem definition through to launch, ensuring solutions are desirable, usable, feasible and aligned to user and business outcomes.

• Partner with the Product Owner, Business Analyst and Tech Lead within your squad to understand desired product outcomes and how end users interact with the platform.
• Map end-to-end user journeys, workflows and service interactions to identify pain points, unmet needs and opportunities for improvement.
• Translate user needs, business goals and operational constraints into clear problem statements and experience opportunities.
• Use discovery activities, usability evaluation and evidence to identify risks, assumptions and adoption challenges early.
• Translate complex business requirements and low-fidelity concepts into intuitive, brand-compliant user interfaces for enterprise workflows.
• Create wireframes, high-fidelity designs and interactive prototypes to illustrate design ideas and user flows.
• Execute the final visual design stage and produce full specifications for hand-off to engineering.
• Iterate designs based on user feedback, usability testing and stakeholder input.
• Use qualitative and quantitative evidence from discovery, usability testing, analytics and stakeholder input to shape design recommendations and clearly explain the trade-offs behind them.

• 5+ years of relevant experience in user experience design, digital product design, usability testing and strategy development.
• Experience designing for enterprise or B2B software with complex workflows and multiple user types.
• Proven, demonstrable UI design skills with a strong portfolio showing end-to-end delivery work.
• Proficiency in Figma, including component libraries, variants and prototyping.
• Experience with the development and maintenance of design systems and pattern libraries.
• Experience with qualitative and quantitative research tools such as User Testing, Optimal Workshop, Hot Jar or Pendo.
• Experience working within Agile or Scrum methodologies, collaborating with cross-functional teams.
• Strong communication skills to convey design rationale to product and engineering stakeholders.
• Comfortable working autonomously, managing ambiguity and multitasking across delivery priorities.
• Comfortable using AI tools within the design workflow for ideation, research synthesis or rapid prototyping while maintaining a high quality bar.

• Relevant degree, professional qualification or equivalent practical experience in product design, user experience design, interaction design, human-computer interaction or a related discipline.
• Evidence of continued professional development in relevant product design, user research, accessibility or digital delivery practices.

• Experience in finance, insurance, telecommunications or similarly regulated industries is highly desirable.
• Uses AI tools to support smoother collaboration and more scalable ways of working.

A competitive salary between £57,000 - £67,000…