Customer Service Coordinator

Location: Warwickshire

Customer Service Coordinator

Location:

Southam

Salary: £27,000 - £30,000 per annum (Depending on experience)

Hours:

37.5 hours per week

Shift Pattern:
Monday to Thursday 08:30 – 17:00, Friday 08:30 – 14:00 (Early Friday Finish!)

Position Type:
Full-Time, Permanent

About the Company

We are partnering with a premier UK provider of specialist calibration and measurement services, covering pressure, temperature, electrical, dimensional, and mass instrumentation. Combining high-level technical expertise with industry-leading accreditation, they deliver innovative solutions alongside a premium product range. As an employer, they are dedicated to maintaining a fair, diverse, and highly supportive workplace that genuinely invests in its people and retains top-tier industry talent.

The Role

As a Customer Service Coordinator, you will be the central hub of communication and the vital link between our clients and internal teams. Reporting directly to the General Manager, you will take end-to-end ownership of client enquiries, ensuring rapid response times, accurate lead time estimations, and professional technical guidance. This is a brilliant opportunity for a proactive, organized, and customer-centric professional to establish strong relationships and keep day-to-day coordination running seamlessly.

Key Responsibilities:

* Customer Engagement:
Act as the primary point of contact, driving positive client interactions and consistently building rapport via phone and email.

* Enquiry Management:
Take end-to-end responsibility for the company’s central enquiry inbox, handling technical queries swiftly and accurately.

* Account Coordination:
Proactively manage client equipment calibration reminders, follow up on outstanding quotations, and provide regular order status updates.

* Quotations & Scheduling:
Generate detailed calibration quotations and collaborate closely with the technical teams to schedule service workflows.

* Cross-Functional Support:
Liaison with both the calibration lab and sales teams to help provide bespoke calibration solutions on an ad-hoc basis.

What We Are Looking For :

* Communication Style:
Outstanding interpersonal and communication skills, with a natural ability to connect with clients and handle enquiries professionally.

* Attention to Detail:
Meticulous accuracy when producing quotations, reviewing documentation, and following precise administrative instructions.

* Mindset: A customer-first, solution-oriented approach with the ability to work proactively under your own initiative.

* Technical Literacy:
Strong numerical skills and proficiency across MS Office.

* Systems & Sector Experience (Desirable):
Experience using Sage or Indy Soft software is highly advantageous, as is any prior background or knowledge within a calibration, metrology, or precision engineering environment.

Package & Benefits on

Offer:

* Generous Holiday Allowance: 25 days holiday + 8 bank holidays.

* Health & Wellbeing:
Private healthcare (Bupa), Medicash scheme, and an Employee Assistance Program (EAP).

* Financial & Perks:
Company Pension, Cycle to Work Scheme, and a Tech Fund Scheme.

* Professional Growth:
Structured employee training and ongoing career development opportunities.

* Work-Life Balance:
Enjoy a short day every Friday, wrapping up at 14:00 to kickstart your weekend early