Credit Controller

About The Role

The Credit Control Support role is responsible for assisting the Credit Control team in maintaining effective debt management and ensuring timely collection of outstanding customer balances. Reporting to the Credit Supervisor, the role supports the smooth running of credit control processes by providing administrative, operational, and customer service support.

• Handle a high volume of emails, professional correspondence, and answering telephone calls regarding customer account queries.
• Work collaboratively with Credit Management team members and internal stakeholders to ensure resolution of customer queries, collection of debt and achievement of targets.
• Establishing and maintaining relationships with customers.
• Complete and adhere to department workflow processes, including customer refunds and reviewal of credit limits.
• Maintain a log of customer contact and record queries.
• Maintain an up-to-date history of events for each account and diary system.
• Perform ad-hoc duties as directed by the Credit Supervisor and/or Credit Managers.

• 25 days Plus Bank Holidays
• Company Sick Pay
• Pension Scheme
• Long Service Awards
• Death in Service
• Discounted Shopping Platform
• Employee Assistance Programme
• Excellent Career progression with full ongoing Support
• Onsite parking with excellent working conditions and transport links.(Check out the map to find our exact location).

• Experience in a Credit Control or Customer Service team within a business-to-business environment
• Confident communicator, verbal and written
• Ability to meet deadlines and work under pressure
• Ability to work independently and as part of a team
• Ability to achieve objectives / targets set
• Ability to organise own workload and prioritise
• Ability to multi-task, and work in an open plan/hybrid environment
• Computer Literate (Word/Excel)
• Prior use of Esker O2C systems will be an advantage

We are an equal opportunities employer, committed to diversity & inclusion, taking a person‑centred approach to our interview process that is fair and free from both discrimination and bias. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our recruitment teams.