Customer Care Manager ( Complaints Handler ) Part

Position: Customer Care Manager ( Complaints Handler ) Part or Full Time
About Premia Solutions Premia Solutions develops and markets innovative insurance solutions to the UK Automotive retail sector. Working with over 2,000 dealerships, we currently support more than 1 million live policies nationwide.

The Role Were looking for a Customer Care Manager (Complaints Handler) to join our Customer Outcome team and take ownership of complaint handling from start to finish. This is a hands-on role focused on delivering fair outcomes for customers, within FCA timescales, while keeping Treating Customers Fairly at the heart of everything we do. What Youll Be Doing Managing customer complaints end to end, from receipt through to final response Investigating complaints fairly and thoroughly using policy and claims information Communicating clearly with customers, dealerships, insurers and internal teams Writing clear, compliant complaint outcome letters Keeping complaint records accurate and up to date Sharing insight from complaints to help improve customer experience

What Were Looking For Experience handling customer complaints (regulated environment desirable but not essential) An interest in or exposure to General Insurance Clear and confident written and verbal communication skills Resilience and the ability to stay calm under pressure A positive mindset and a good sense of humour Strong organisation skills and confidence in decision making Why Join Premia Solutions? A role with real ownership and impact Supportive leadership and a collaborative team culture A genuine focus on customer outcomes Training and development within a regulated industry Reporting Line Reports to the Heads of Customer Outcome and the Customer Outcome Team Manager.