Customer Engineering Coordinator II — Service & Support

Customer Engineering Coordinator

Tachbrook Park, Warwick
Permanent
£26,228

About the Role

We’re looking for a motivated Customer Engineering Coordinator to join our team. In this role, you’ll manage the administration of gas-related emergencies, service orders, and maintenance of company assets. You’ll ensure that industry standards and company procedures are followed, taking appropriate action when needed.

This is a varied role, working with both internal teams and external customers, so excellent customer service and communication skills are key.

Key Responsibilities

• Create and manage work orders following company policies

• Schedule appointments and confirm with customers promptly

• Raise purchase orders and material orders using Calor’s ERP system

• Track order progress, manage cancellations, and reschedule appointments

• Respond to customer communications within 48 hours

• Produce customer letters using company templates

• Manage Accounts Payable queues and monitor CRM cases

• Answer calls professionally and ensure GDPR compliance

• Take personal ownership of safety for yourself and others

What We’re Looking For

• Strong written and verbal communication skills

• Ability to use your initiative and solve problems

• Calm, confident, and assertive with great interpersonal skills

• Team player with a flexible and adaptable approach

• Customer-focused and determined to meet goals

• Experience in customer service or call centre environments is a plus but not essential

What We Offer

• 25 days annual leave plus 8 Bank Holidays

• Private Medical Insurance

• Company Pension Scheme with matched contributions (up to 7.5% )

• Life Assurance

• Staff discounts on gas and shopping

If you’re ready to join a supportive team and play a key role in delivering excellent customer service, apply today!