Triage Operator

Job Purpose

To provide a professional response to calls received into Warwickshire Police.

Permanent

Full Time

£24,747.00

• To provide a high-quality telephone call handling service to the public in accordance with guidance and training provided, and meeting performance targets as set by the organisation.
• Provide resolution to calls, providing information and/or signposting to the relevant department or agency.
• Work co-operatively with team members and colleagues, contributing positively and constructively to the achievement of team and organisational objectives.
• Use force technology in line with the Triage function to be able to transfer calls appropriately.

• Required to wear a uniform.
• Exposure to disturbing/unpleasant images or tasks.

• A general education to GCSE standard (grades A –
  
  C) or equivalent.

• Experience of using Windows based IT systems.
• Some experience of working in a customer services environment.
• Proven ability to maintain a professional service to customers when under pressure.

• The ability to gather information using appropriate questioning techniques.