Customer Service Key Accounts

Customer Service Key Accounts Warwick 12 Month FTC

Are you an experienced customer service professional looking for a key accounts role with an internationally recognised, premium brand? This is a fantastic opportunity to join one of the world's most respected businesses in a customer service key accounts position, based in beautiful modern offices in Warwick on a 12 month fixed term contract, with a strong track record of retaining FTC employees beyond their initial contract.

The Role

This customer service key accounts role is not a standard position. You will take ownership of a portfolio of key accounts, managing the end-to-end customer experience from order placement through to delivery. As the primary point of contact for your accounts, you will attend customer meetings, present information and drive resolutions on anything from order queries and delivery issues to logistics discrepancies and product availability.

Day to day you will be processing customer service requests and orders accurately and within agreed timelines, proactively identifying and communicating issues before they escalate, coordinating with internal teams across sales, logistics and operations, and maintaining detailed records of all key accounts interactions within internal systems including SAP.

What We're Looking For

• Solid experience in a customer service or key accounts role within a B2B environment
• Strong track record of managing accounts or complex customer relationships end to end
• Excellent attention to detail and strong organisational skills
• Confident communicator, comfortable dealing with a wide range of internal and external stakeholders
• Able to work at pace, prioritise effectively and perform under pressure
• Good IT skills across Excel, Outlook and CRM systems, SAP experience desirable

The Package

• 12 month fixed term contract
• Beautiful modern offices in Warwick
• Monday to Friday, 08:30 to 17:00
• 25 days holiday plus bank holidays
• Competitive salary
• The chance to work for an internationally recognised, premium global brand

If you have the customer service and key accounts experience and are looking for a role where you can make a genuine impact, apply now. INDL