Part-Time Customer Relations Officer

Part-Time Customer Relations Officer
Pay rate- £20.29 per hour | 18.5 Hours per Week
Warwickshire County Council
Hybrid Working - Warwick (office attendance approximately once per month)

Are you an experienced complaints professional who thrives in a fast-paced environment and enjoys making a real difference to customer experience?

Warwickshire County Council is looking for a Part-Time Customer Relations Officer to join our Customer Relations Service on a temporary-to-permanent basis. This is an exciting opportunity to support the delivery of a high-quality complaints and feedback service, helping ensure residents receive fair, transparent and timely responses to their concerns.

About the Role

Working within the Customer Relations team, you will manage a varied caseload of complaints and feedback across a wide range of council services. One day you could be dealing with a complaint relating to a disabled parking bay, the next supporting a review relating to SEND services or statutory children's complaints.
You will play a key role in:
Managing and coordinating customer complaints and representations.
Commissioning and quality assuring statutory children's complaints investigations and reports.
Conducting internal complaint reviews and supporting service improvements.
Liaising with complainants, service areas and key stakeholders to ensure timely resolutions.
Challenging and supporting internal teams to improve outcomes and customer experience.
Producing clear, accurate reports and correspondence.
Identifying organisational learning opportunities arising from complaints and feedback.

About You
Previous complaints handling experience within either the public or private sector.
Experience dealing with challenging or sensitive customer situations.
Excellent written communication and report-writing skills.
Strong interpersonal skills with the confidence to challenge and influence stakeholders at all levels.
Good organisational skills and the ability to manage competing priorities.
Strong IT and case management system skills.
Resilience, professionalism and a customer-focused approach.

About us and our client

As a flexible employee of Pertemps Recruitment Partnership Ltd, you will be joining a company that holds the distinction of being one of the largest and most successful independent recruitment agencies in the country. Our pioneering spirit and ability to tap into the uniqueness of everyone's talents has enabled us to open doors for our employees, our clients, and our applicants too.

Our philosophies and rewards are built on mutual trust and respect within a partnership environment where you will feel both fulfilled and valued.
Warwickshire County Council is a leading Local Authority with offices across the county. They are committed to delivering high-quality services and you can expect to be part of teams that are:
High performing
Collaborative
Customer focused
Accountable
Trustworthy