Sales and Customer Service Advisor

SALES & CUSTOMER SERVICE ADVISOR

Job description

At Baxi, our Sales & Customer Service Advisors are at the heart of the customer experience, providing professional, knowledgeable and solutions-focused support to customers, installers, merchants and other business contacts. As the first point of contact for many service enquiries, youll use your communication, questioning and problem-solving skills to understand customer needs, arrange appropriate support and ensure every interaction leaves a positive impression of the Baxi brand.

This is a varied role combining customer service, after-sales support and sales opportunities. Youll manage inbound and outbound calls, respond to customer enquiries, arrange service visits, liaise with engineers and internal teams, and recognise opportunities to provide additional services where appropriate. Youll play an important role in making sure our field service resources are used effectively while delivering an excellent customer experience.

Contract Type: Fixed-term contract 5 months

Location: Warwick Brooks House, CV34 4LL

Department: Baxi Customer Support
Reports to: Team Manager