Collections Advisor

Location: Warwickshire

Collections Advisor

Location:

Basingstoke Salary: £25,000 - £30,000 Full-Time | Long term temporary opportunity About the Role We are seeking a proactive and customer-focused Collections Advisor to join our growing team. This is an excellent opportunity for someone with strong communication skills and a passion for helping customers find suitable solutions while maintaining positive relationships. As a Collections Advisor, you will be responsible for managing outstanding accounts, supporting customers experiencing financial difficulties, and agreeing repayment arrangements in line with company policies and regulatory requirements.

Key Responsibilities Contact customers regarding overdue accounts via telephone, email, and written correspondence. Build rapport with customers to understand their circumstances and identify suitable repayment solutions. Negotiate affordable repayment plans and ensure accurate records are maintained. Monitor outstanding balances and follow up on agreed payment arrangements. Handle customer queries and disputes professionally and efficiently. Ensure all collections activities comply with FCA regulations and company procedures.

Work towards individual and team performance targets. Escalate high-risk or complex cases where appropriate. About You We're looking for someone who can balance excellent customer service with a commercial mindset. Essential Skills & Experience Previous experience within collections, credit control, customer service, or a contact centre environment. Strong communication and negotiation skills. Ability to remain calm and professional during difficult conversations.

Excellent listening and problem-solving abilities. Good attention to detail and organisational skills. Competent using Microsoft Office and CRM systems.

Desirable Experience working within financial services or regulated environments. Knowledge of FCA guidelines and Treating Customers Fairly principles. Understanding of vulnerability and affordability assessments. What's on Offer? Competitive salary and performance-related bonus. Comprehensive training and development programme. Career progression opportunities. Generous holiday allowance. Pension scheme. Employee assistance programme. Friendly and supportive team environment. Apply Today If you're a motivated individual who enjoys helping customers and thrives in a fast-paced environment, we'd love to hear from you.

Submit your CV today to be considered for this exciting Collections Advisor opportunity.