Service Team Member

Where Warwick What Hospitality  & Tourism Type Permanent Salary Annual Summary As  the public face of our properties, you'll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.

Salary: £25,837.5 per annum

Contract/duration:
Permanent Hours/working pattern: 37.5 hours per week. You'll be required to work regular weekends and bank holidays. Typically you'll work three weekends out of every four. Due to the nature of the role, there is no fixed working pattern, so flexibility is essential.

Interview date: 15th October 2026

For this role, you'll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here Reporting to the Welcome Manager, you'll be part of a team of 5 within the North Warwickshire Portfolio, with your primary base at Charlecote Park. There may also be opportunities to support our teams at Packwood House and Baddesley Clinton when required.

What you'll be doing

Day to day, you'll deliver a great all-round customer service experience. You'll be on hand answering queries and listen to what our visitors need so you can share the right information.

Your role is to make sure our visitors have the best day they can. You'll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion - no two days are the same. Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide.

This role would suit anyone with enthusiasm for delivering great customer service.

Who we're looking forWe'd love to hear from you if you're:customer focused with an understanding of the importance of great servicea team player, but also can work on your own initiative well organised and adaptable willing to learn new skills have a positive attitude

The package

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.
• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.