Customer Care Coordinator; Complaints Handling

Position: Customer Care Coordinator (Complaints Handling)
Location: Warwickshire

Customer Care Manager / Assistant Customer Care Manager (Complaints Handling)

Location:

Warwick (CV34)

Contract:

Fixed Term (6-9 months) or Permanent
Working Pattern:
Full-time, Hybrid (4 office / 1 WFH)

Salary:

Customer Care Manager: £30,308
Assistant Customer Care Manager: £27,810

The Role

Join a growing Customer Outcomes team, handling and resolving customer complaints while delivering fair and positive customer outcomes. Depending on experience, candidates will be considered at Manager or Assistant level.

Key Responsibilities

Manage complaints from receipt through to resolution.
Investigate issues, gather evidence and maintain accurate records.
Handle customer calls, emails and correspondence professionally and empathetically.
Draft complaint responses and final outcome letters.
Ensure compliance with regulatory requirements and service standards.
Use approved AI tools to support case reviews and correspondence.
Identify trends and support continuous improvement initiatives.

What We're Looking For

Essential:

Experience in customer service, complaints handling, administration or customer support.
Excellent communication and organisational skills.
Strong attention to detail and problem-solving ability.
Confident using Microsoft Office and CRM systems.
Ability to manage challenging situations professionally.

Desirable:

Complaints handling experience.
Experience in a regulated environment.
Insurance, financial services or similar customer-focused industry experience.
Investigation and decision-making experience.

What's on Offer

Hybrid working.
Supportive team and leadership.
Training and development opportunities.
Exposure to complaints, compliance and customer experience functions.
Career progression within a growing organisation.

Ideal for candidates from customer service, complaints, administration, case management or regulated environments who enjoy problem-solving and delivering excellent customer outcomes.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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