Connections Operations Manager - NESO

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About the role

National Energy System Operator (NESO) recognises the potential of bright and talented individuals, and we encourage you to join us as Great Britain’s energy system undergoes an ambitious, exciting, and vital transformation. Together with industry, we are creating a cleaner, more sustainable energy future.

We are looking for a Connections Operations Manager (initially on a 12 month fixed term contract) within the Connections Operations team, which manages the connection of generation and demand to Great Britain’s high voltage electricity network. The post holder will be at the forefront of helping Great Britain transition rapidly towards a zero-carbon future that can deliver our climate change goals.

The Connections Operations Manager will be responsible for leading a team of connections contract managers who are responsible for all customer relationships, engagement and contract management, whilst delivering an excellent customer experience, and continuous improvements to the connections process, developing technical analysis capability and enabling new solutions to meet our zero-carbon operation goal.

This role can be based from Wokingham or Warwick and we continue to offer hybrid working from office and home. We are open to full time and part time applicants, as well as flexible working arrangements.

About NESO

National Energy System Operator’s (NESO) mission is to facilitate the decarbonisation of Great Britain’s energy network and ensure the delivery of reliable, affordable, and clean electricity for consumers. We work with stakeholders across the whole energy industry to plan for future network needs, using wider adoption of technology and changes in consumer behaviour, as well as ensuring we have the right markets, networks, and frameworks in place, to transform the way we operate tomorrow.

Join us, and let’s energise progress. energy, our future, together.

In Autumn of 2024, the ESO transitioned to National Energy System Operator, or NESO for short. Previously denoted as the Future System Operator (or FSO), the new NESO is the independent body responsible for planning Great Britain’s electricity and gas networks and operating the electricity system. NESO will look across vectors including electricity, natural gas and hydrogen, and consider the trade-offs between them.

The organisation is set up as a public corporation with its own Board of independent directors, with complete operational independence from government, the regulator and any and all commercial interest. NESO will be licenced and regulated by Ofgem through price control agreements and will identify optimal solutions to system operations and planning in the most sustainable, affordable and secure way for all.

Key Accountabilities

• Manage a team of Contract Managers who are responsible for all customer relationships, engagement and contract management, supporting customers through the connections process, from the submission of a new connection application to managing generation connection contracts in England and Wales.
• Create a high performing culture where every direct report is fully engaged and knows the value they create for the organisation
• Develop yourself and direct reports to drive performance and to create a strong career path and progression
• Manage your work, and the work of any direct reports, in an organised and efficient way, establishing key milestones and deliverables and reporting regularly against these to ensure that work is delivered on time and to a high standard
• Engage with internal and external stakeholders (including the Scottish Government, Department for Energy Security and Net Zero, Ofgem, Transmission Owners, Distribution Network Operators and demand connection customers), ensuring that information is presented and explained clearly and concisely
• Contribute to the development and progression of Connections Reform by being a fully active member of the wider Customer Connections leadership team

About You

We’re forging the path, and we know we can’t do it alone. That’s why we need visionary minds…