Payment Operations Specialist; BeOne

We’re looking for an experienced Payments Operations Specialist based out of Latvia, to join our neobank - Be One , and support our launch and growth plans.

You will report directly to the Head of Operations and collaborate with the Head of Finance.

Be One is a part of ICEO. It is a next-generation neobank that redefines how individuals and businesses manage money by blending traditional and digital finance. Our platform offers multi-currency accounts, ultra-low fees, real-time global payments, and robust financial tools, all within an intuitive, refined interface.

Our bold vision is to become the largest regulated funds and data transfer network for both retail and business customers. We empower users with financial freedom, security, and efficiency, whether for personal finances, business operations, or global investments.

• Ensure daily reconciliation is completed and collaborate with Finance teams to ensure sufficient safeguarding.
• Handle escalations from Customer Service on payment-related queries such as missing payments, bank recalls, and card disputes and chargebacks.
• Handle manual payment processes including fee cancellations, account credits, and debits in line with SLAs and internal policies.
• You’ll be the main point of contact on operational issues with our banking and payment providers.
• Support in card stock management, card fraud monitoring and ensuring we have robust procedures to manage these effectively.
• Support Finance in the design and development of reconciliation and monitoring tools.
• Support process improvement across card and payment operations and facilitate knowledge sharing through the creation of clear and structured documentation.

• 2 years experience in a similar role working in fintech, banking, or PSPs.
• Fluent Latvian and English speaker, and able to write documentation in clear English.
• Based in Latvia and be ready to visit an office in Riga when needed (max 1–2 times monthly).
• Close familiarity with reconciliation and safeguarding.
• Deep understanding of banking operations, KYC/AML, and regulatory frameworks.
• Data-driven and analytical mindset: can quantify issues, analyze root causes, and share the scope of a problem.
• Flexibility & proactivity: willing to step beyond a narrow job description in a startup environment.
• Ability to execute and thrive in a fast-paced environment.
• Able to translate complex topics and communicate effectively to stakeholders.

Nice to have:

• Experience in card program management.
• Crypto interest or professional experience.

• Budget: €26,000-€32,400 annual gross, depending on your experience and skills.
• Full-time employment contract.
• Possibility to work remotely.
• Flexible working hours - we have core working hours between 11 am and 3 pm CET, offering you the opportunity to choose when you work outside of those hours.
• High impact: you will be the first Payment Operations Specialist at BeOne, shaping crucial payment processes.
• Opportunity to grow by accessing internal and external learning & development programs.

• Take a look at our profile on Clutch and find out what our clients say about us.
• Visit our website and check who we have helped to succeed.