Credit Controller- FTC

Location: Hybrid, Warwick UK, three days per week in the office with travel to depots and dealerships

• Company bonus:
  Enjoy up to a 5% yearly bonus provided by the company.
• Pension scheme:
  We offer a matched pension scheme of up to 7% of your salary, with incremental benefits based on length of service, including death in service cover.
• Healthcare:
  Benefit from access to Bupa Cover and Dental insurance.
• Employee Assistance Programme:
  Take advantage of wellness, mindfulness and counselling services to support your overall well‑being.
• Holiday Allowance:
  Start with 25 days plus Bank Holidays, increasing with service, with the option to buy up to 5 additional days.
• Discounts on various purchases:
  Enjoy savings on shopping vouchers, cinema tickets, holidays and travel.
• Fitness perks:
  MyGym Discounts and MyActive Discounts

• Experience in credit control, accounts receivable, or ledger management within a finance environment.
• Comfortable handling high volumes of customer calls and emails to resolve payment and billing issues efficiently.
• Experience managing invoice queries and payment discrepancies through to resolution.
• Confident speaking with customers and dealership contacts, influencing outcomes in a professional and solution‑focused way.
• Strong Microsoft Office skills with confidence in Excel, including spreadsheets, data input, and basic analysis.
• Highly organised, detail driven, and comfortable working with data, systems, and deadlines.
• Full UK driving licence

In this role, you will be part of a collaborative FCA team that keeps the Volvo Group financially strong and compliant.

Your responsibilities will include:

• Meeting ledger targets and supporting cash collection performance.
• Building and maintaining strong relationships with customers, depots, and dealership partners.
• Visiting internal and external stakeholders to understand needs and resolve issues.
• Reducing and managing levels of debt.
• Managing invoice queries through to resolution.
• Supporting month‑end reporting and deadlines.
• Working closely with colleagues in FCA to ensure accuracy, control, and shared success.

You will be working within a well‑established team of 8, including one supervisor and two team leaders.