Medical Secretary Manager

South Warwickshire University NHS Foundation Trust

The closing date is 01 March 2026

We're seeking an experienced and motivated Medical Secretary Manager to lead our Medical Secretarial Teams and support the smooth running of patient pathways across the Trust.

In this key leadership role, you will oversee service performance, ensure RTT and cancer standards are met, manage typing turnaround times, support clinical teams, and drive improvements across administrative processes. You will provide strong leadership, manage staffing, support recruitment, and promote a positive, high‑performing team culture.

• An organised and confident leader
• Excellent communication and problem‑solving skills
• Experience managing teams or working within NHS administration
• Ability to analyse performance and implement effective improvements
• Calm, professional and resilient under pressure

Supportive management structure, opportunities for development and progression, and a role where your leadership directly enhances patient care.

If you're passionate about service quality, leadership and improving patient experience, we'd love to hear from you.

Ensure the successful management and leadership of the Medical Secretarial Teams in line with the Trust values, strategic objectives, policies and procedures ensuring the smooth running of the patient pathway to ensure efficient use of the Trust resources and a positive patient experience.

To make informed decisions within the area of responsibility, ensuring that agreed standards and targets are met in accordance with departmental, Trust and National standards, policies and procedures. To act as a source of advice and guidance regarding complex queries from the designated specialty teams.

Come and join a Trust rated Outstanding by the CQC. South Warwickshire NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further.

We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford‑Un​pon‑Avon, Royal Leamington Spa and Shipston‑on‑Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.

Our values can be summed up in one sentence. We are 'Trusted to provide safe, effective and compassionate care'. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn't matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.

Main Duties

• Take lead responsibility for the Medical Secretarial Teams across the Trust, including building and maintaining services for your teams.
• Overall management of the Medical Secretarial Teams and being responsible for the departmental performance including the setting of objectives and standards.
• Responsible for the implementation of new systems and procedures as required, engaging staff to embrace change.
• Ensure RTT related targets are met in compliance with Trust guidelines including cancer, and referral to treatment targets (RTT).
• Accountable for the monitoring of call handling and staff rotas for Medical Secretarial Teams ensuring adequate on‑site cover to support clinical staff.
• Support the Operational Manager and liaise closely with the other Patient Access Service and Secretarial Managers to ensure all areas of the service are covered.
• Responsible for ensuring typing turnaround targets are met for all clinical correspondence as per trust standards including Two Week Wait correspondence.
• Monitor systems set to track patient investigations to prevent delays in treatment.
• Request, validate and act on information relating to Trust KPIs performance, activity and quality, taking corrective action where appropriate to meet standards.
• Manage complex situations, after seeking senior advice identifying issues and taking appropriate action.

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