Outpatient Booking Co-ordinator

Outpatient Booking Co‑ordinator

South Warwickshire University NHS Foundation Trust

Closing date: 26 February 2026

Patient Access Services is a busy and diverse area that books outpatient and inpatient appointments/operations for patients and we are looking for a person who is interested in this part time 15 hour role.

The post holder's main focus will be to work within the Outpatient Booking Team. Full training will be provided.

The post holder will be required to ensure they provide a patient centred approach at every stage of the patient journey, and ensuring potential breaches of RTT (referral to treatment) waiting times are avoided or escalated to the relevant manager.

Applicants will need to be a good team worker as well as able to work independently. They will need to be flexible, and be able to use their own initiative working proactively with colleagues to ensure waiting time targets are achieved. The post holder will be responsible for prioritising own workload and ensuring data quality and customer service are met to a high quality standard.

Previous applicants need not apply.

To work as a flexible member of a team to carry out clerical duties within the Patient Access Services giving support to patients, medical staff and the management process, maintaining an effective customer focused service.

Come and join a Trust rated Outstanding by the CQC. South Warwickshire NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further.

We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.

Our values can be summed up in one sentence. We are 'Trusted to provide safe, effective and compassionate care'. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn't matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.

Key Responsibilities

• Negotiate patient appointments to attend for Outpatients, working against agreed protocols either through face to face contact or via the telephone, including any changes to pre‑planned dates.
• Ensure all relevant patient information is recorded on the Trusts PAS system and updated accordingly, including early offers of operation date.
• Work flexibly and provide cross cover for colleagues in the Department.
• Deal with day to day enquiries from patients, Consultants and other staff within the Trust in a professional and calm manner.

Communication

• Ensure patients are sent appropriate communication regarding their appointments i.e. confirmation letter to patient, reschedule letter, along with any relevant information.
• To provide non clinical advice regarding procedures & processes to the patient as per their individual requirements. To seek further advice from the Consultant or lead nurse if required.
• Liaise with patients to ensure they receive relevant information regarding the booking process with telephone & e‑mail contacts.
• Participate on the call handle rota, managing calls in a professional manner and assisting patients with their queries.
• Liaise with reception staff regarding clinics and follow up appointments.

Service Improvement/ Team Development

• Be involved in the development & revision of protocols & processes as required.
• To participate in the training and induction of new starters and work experience.

Data Quality

• Ensure any data entries are accurate and good record keeping is maintained at all times.
• Ensure waiting lists are regularly validated to ensure accurate.
• Monitor patient pathways to ensure patients dont breach their 18 week pathways.

• NVQ level 2 Customer Service/ Administration or equivalent
• European Computer Driving Licence (ECDL) or RSA…