WW Booking Co-Ordinator

Overview

Patient Access Services is a busy and diverse area that books Two‑Week Wait outpatient appointments for patients and we are looking for an individual who is interested in this permanent role.

• Book 2WW appointments, set up clinics, and manage related clerical duties.
• Handle general enquiries face‑to‑face or by telephone, including cancelling or rescheduling appointments.
• Work within the 2WW Booking Team, ensuring waiting time targets are achieved and maintaining high customer service and data quality standards.
• Collaborate with colleagues and the wider team to support patients, medical staff and the management process.
• Prioritise own workload, act proactively and use initiative.

• Good team worker with ability to work independently and flexibly.
• Strong organisational and time‑management skills.
• Effective communication skills for face‑to‑face and telephone interactions.
• Ability to use own initiative and work proactively to achieve targets.

Come and join a Trust rated Outstanding by the CQC. South Warwickshire University NHS Foundation Trust has been rated outstanding following our latest inspection by the CQC and we are recruiting new staff to help us improve even further. In addition our staff survey results have placed us 4th in the country for recommended place to work.

We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford‑Upon‑Avon, Royal Leamington Spa and Shipston‑on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.

Our values can be summed up in one sentence. We are ‘Trusted to provide safe, inclusive, effective and compassionate care’. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn’t matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.

As part of our commitment to Equality, Diversity and Inclusion we encourage all applicants to complete a short survey. This can be accessed via the link below:

We appreciate you completing the survey.

For further details / informal visits contact:
Name:
Hannah Guest,

Job title:

2WW & Referrals Manager, Email: , Telephone: