Care Navigator​/Receptionist

We are a busy GP Practice in Leamington Spa, looking for a kind and caring person to join our team. The care navigator role is one of guidance and assistance to our patient base.

We have two posts available, both with a mixture of morning shifts and afternoon shifts.

morning shifts start at 7.15am until 1.45pm

afternoon shifts start at 1.30pm until 6.30pm.

First point of contact when patients call into the practice, booking appointments, processing prescription requests, helping patients with their enquiries and needs.

A well established GP practice, working out of brand new premises on Valley Road in Leamington Spa. We are a wonderful, warm, efficient and compassionate team of people.

Booking appointments with a variety of clinicians and Allied Health Professionals, Processingregistrations, Processingmedication requests, Creating testrequest forms under instruction from clinicians while following Practiceprotocols, Chaperone for clinicians when the Health Care Assistant is not available, Providingfront-of-house reception services to patients, checking in patients and answering/resolving queries as needed both in-person and over the phone, Updating patient records as required

• Experience of working in a customer facing role is essential.
• GP practice experience is preferred, it is not essential as full training will be given.
• Experience of working in a GP Practice

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.