Head of Quality & Patient

Head of Quality & Patient Experience

Closing date is 03 August 2026

BPAS is the UK's leading provider of abortion care and reproductive healthcare, supporting more than 100,000 women each year through a network of clinics and telemedicine services. As an independent healthcare charity working on behalf of the NHS, we are committed to delivering safe, high‑quality, compassionate care while championing reproductive choice.

We are seeking a Head of Quality & Patient Experience to join the Chief Nursing & Midwifery Officer’s leadership team and help shape quality, safety and patient experience across our national service.

This senior leadership role provides strategic oversight of quality improvement, patient experience, professional standards and regulatory assurance across BPAS. Working closely with clinical, operational and corporate colleagues, you will help ensure our services remain safe, effective, sustainable and patient‑centred.

You will lead and develop the Quality Matrons and Patient Experience Manager, fostering high‑performing teams and a culture of continuous improvement, learning and accountability.

Using data, professional expertise and insight, you will provide assurance, identify opportunities for improvement and support organisational priorities.

You will also contribute to strategic decision‑making, service transformation, workforce development and quality improvement programmes that enhance patient care across BPAS.

This is a home‑based, permanent role with some travel to BPAS units and Head Office in Leamington Spa as required.

• Provide strategic leadership for quality, patient experience and professional standards across BPAS
• Lead & develop the Quality Matrons & Patient Experience Manager, promoting high performance and continuous improvement
• Provide assurance on quality, patient experience, regulatory compliance and professional practice through effective use of data, insight and professional judgment
• Lead quality improvement programmes, ensuring learning drives meaningful & sustainable improvements
• Work with senior leaders across clinical, operational & corporate functions to support organisational priorities & objectives
• Support workforce planning, professional development, succession planning & professional accountability across relevant clinical groups
• Contribute to organisational transformation, service development & future models of care, ensuring quality & professional considerations inform decision‑making
• Act as a visible professional leader & role model, championing BPAS values & high standards of clinical practice

You will be a Registered Nurse, Midwife or Allied Health Professional with active registration and significant experience in a senior clinical leadership role within a regulated healthcare environment.

• Experience leading quality improvement, change & transformation programmes
• Knowledge of clinical governance, quality assurance & regulatory compliance
• The ability to use data to identify risks and improvements
• Experience leading & developing clinical teams & leaders

BPAS is the UK's largest independent reproductive healthcare charity, providing evidence‑based, not‑for‑profit reproductive healthcare. We work mainly on behalf of the NHS, offering abortion care, contraception, and STI testing and treatment across the country.

When you join BPAS, you become part of a values‑driven organisation where compassion, professionalism, and choice guide everything we do. You will help remove barriers to safe reproductive care while supporting people to make informed choices about their health and futures.

• 34 days annual leave (including bank holidays)
• Life assurance at 3 salary
• Defined contribution pension scheme
• Access to GP 24/7, 365 days a year
• My Mind Pal  mental fitness app and 24/7 counselling support
• Online discounts, discounted gym membership, and other lifestyle benefits
• Family‑friendly policies to support work‑life balance

BPAS is committed to safeguarding and promoting the welfare of everyone who uses our services, and all staff share this responsibility. Recruitment follows safer‑recruitment principles…