Radiology Booking Clerk

Radiology Booking Clerk (37.5 Hours per Week)

Location:

Warwick/Stratford Hospital

Hours:

37.5 hours per week, Monday to Friday, Saturday & Sunday on a rotational rota

We are looking for an organised, friendly, and motivated Radiology Booking Clerk to join our busy Radiology Department. This is a key administrative role responsible for coordinating patient appointments and providing an efficient, professional booking service.

The successful candidate will be the first point of contact for many patients, ensuring appointments are booked accurately and efficiently while delivering excellent customer service.

• Book, amend, and cancel radiology appointments using the hospital's booking systems.
• Respond to telephone and email enquiries from patients, GP practices, and healthcare professionals.
• Ensure patient information is recorded accurately and confidentially.
• Prioritise urgent referrals in line with departmental procedures.
• Liaise with radiographers, radiologists, consultants, and other departments to coordinate appointments.
• Maintain accurate records and update patient information as required.
• Provide a courteous and professional service to all patients and visitors.
• Support the smooth day-to-day running of the Radiology administrative team.

The ideal candidate will have:

• Excellent communication and customer service skills.
• Strong organisational skills and attention to detail.
• The ability to work calmly in a busy, fast-paced environment.

• Previous administrative or booking experience (NHS or healthcare experience is desirable but not essential).
• The ability to work both independently and as part of a team.
• A flexible approach to working hours, including participation in a weekend rota.

• A supportive and friendly working environment.
• Full training and ongoing development opportunities.
• NHS pension and employee benefits (where applicable).
• Opportunities to develop your career within Radiology and the wider organisation.

Previous applicants need not apply.

To be responsible for providing an effective booking service for patients requiring radiology examinations and Outpatient department appointment bookings at South Warwickshire NHS Foundation Trust.

You will rotate providing cover for a range of imaging modalities.

Come and join a Trust rated Outstanding by the CQC. South Warwickshire University NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further. In addition our staff survey results have placed us 4th in the country for recommended place to work.

We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.

Our values can be summed up in one sentence. We are 'Trusted to provide safe, inclusive, effective and compassionate care'. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn't matter what role you do, whether it is patient facing or not it does the in- but prompt ?

For further details / informal visits contact:
Name:
Deborah Darby

Job title:

Radiology Call Centre Manager Email address:  Telephone number:

Tel: ext 4296