Cisco Network Voice Admin; Unified communication

Cisco Network Voice Admin (Unified communication)

Location:

Warwick (Candidate should be close to this location )

Experience:

8-10 Years.

This role requires a voice/telephony engineer with familiarity of supporting MS Teams Voice and Cisco Call Manager infrastructure and the provisioning of users and devices.

• Capable of configuring CISCO LAN switches for the purpose of configuring IPT services
• Understanding of IP networks, addressing systems, routing for the purpose of configuring IPT services
• Knowledge of various legacy circuit type such as PSTN, POTS, ISDN
  30, assignment of number ranges, and telco ordering processes
• Comprehensive understanding of SIP, SBC configuration and troubleshooting
• Strong understanding of VoIP protocols (SIP, H.323), QoS, and VLANs
• Understanding of MS Teams Phone Service, provisioning, and troubleshooting
• Capable of managing service requests and incidents through a Service Now resolver groups
• Experience managing telecom and network carriers/supplier delivery and SLAs
• Experience operating and troubleshooting call recording platforms such as Verint

• Microsoft Certified Teams Voice / Collaboration Communications Systems Engineer

Associate

Contract

Information Technology

IT Services and IT Consulting