TechOps Generalist

We are very excited to be building a small and efficient Tech Ops team  are looking for an ambitious, knowledgeable, and experienced Tech Ops Generalist to join our team, to grow with the rest of the company, and ensure we are doing so in a secure and safe way.

You will be a key partner in defining what Tech Ops is  will be shaping this team to provide a world class support service to our employees, building our way out of problems with engineering firepower and undertaking transformational organisational change.

A more modern, more lean version of a traditional enterprise IT team. We cover everything from what most people would call “1st line support” all the way up to high-level strategic planning, and everything in between.

We tackle big problems and the breadth of work is huge. Dealing with ambiguity is a key part of working in Tech Ops, and every day will be a new and exciting one, working on varying challenges across the company.

We have a cloud‑first approach to everything we do. This allows us to scale quickly and focus on things where we can add the most value. No on‑prem AD here!

Desktop support analyst, 1st line support, 2nd line support, Systems engineer, Dev Ops, Tech support, Technical support, Technical support analyst, IT support, IT desktop support, Systems Administrator, Network Administrator, Workplace technology, Solutions specialist, Solutions administrator, Systems manager, Support manager.

• Provide delightful day‑to‑day technical support to all areas of the business, ensuring our employees can do their job as efficiently as possible.
• Troubleshoot and fix a wide range of technical issues, from laptop faults and network issues, to account provisioning failures and SSO problems.
• Collaborate closely with our Security team to ensure we strike the right balance between security, productivity and user experience.
• Continually find opportunities to automate processes and improve the user experience.
• Empower our people to help themselves by designing and building self‑service solutions.
• Monitor and maintain all tech in our offices around the world – networks, meeting rooms, printers, digital signage, CCTV, door access control.
• Manage supplier relationships and the procurement process for SaaS and hardware.
• Lead and manage complex technical projects with multiple stakeholders from around the business.

• Rollout of, and migration to, a new identity provider
• macOS and Windows MDM migration
• Rollout of a new device trust and posture compliance solution
• Replacement of insecure factors such as SMS with phishing‑resistant factors
• Office fit‑outs, including tech like network, AV, access control etc.
• SaaS migrations for acquisitions e.g. Microsoft 365 to Google Workspace

• Experience leading a range of technical projects across various technologies and platforms
• Experience with scripting, using APIs and automating mundane, error‑prone repetitive tasks
• Comfort with considerable ambiguity and juggling multiple plates at once
• Experience working with multiple teams and managing multiple stakeholders
• Experience supporting, managing and deploying applications to macOS, Windows, iOS and Android devices
• Experience with Identity & Access Management systems such as Okta or Microsoft Entra
• Experience administering and troubleshooting Single Sign‑On (SSO) technologies such as OAuth, OIDC and SAML
• An understanding of identity provisioning technologies such as SCIM
• Experience designing and installing office networks – we use Cisco Meraki
• A conscientious approach and a passion for doing the right thing rather than the easy thing

Don’t think you check off all of the above? We love hiring passionate people with a drive to learn so get in touch and let us know which areas you don’t currently have confidence and/or experience with; we’d love to hear from you!

• Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it is always discussed to match your experience with the correct salary. We provide flexibility and want to avoid salary being a barrier.…