Service DeveloperAdministartor

Role Overview

Service Now Platform Administrator / Developer responsible for maintaining, configuring, and optimizing the Service Now platform to ensure smooth operations and alignment with organizational needs. This role involves technical expertise, process improvement, and collaboration with cross-functional teams.

• Service Now System Administrator Certification
• Service Now Implementation Specialist Certification
• Experience working with Service Now domains
• SC cleared or eligibility to get it

• Monitor platform health and performance; apply patches and upgrades.
• Troubleshoot and resolve platform‑related issues escalating to Service Now support when necessary.
• Ensure compliance with organizational standards and security policies.
• Configure Service Now modules (Incident, Problem, Change, Service Catalog).
• Develop workflows, forms, and scripts to automate processes.
• Manage notifications, UI pages, and dashboards.
• Create and manage user roles, groups, and ACLs.
• Maintain CMDB health and data integrity.
• Implement ITIL best practices for service management.
• Analyze current processes and propose automation opportunities.
• Support agile development and iterative enhancements.
• Maintain technical documentation and knowledge base.
• Provide training and guidance to end‑users and stakeholders.

• Strong knowledge of Service Now Core and Platform modules.
• Proficiency in HTML, CSS, JavaScript, and scripting for Service Now customization.
• Experience with Agile/SCRUM project management methodologies.
• Experience with workflow design, integrations, and performance tuning.
• Certifications such as Service Now System Administrator and ITIL Foundation are highly desirable.
• At least 4 to 5 years of hands‑on Service Now administration and development experience.
• Exposure to incident, problem, change management, and service catalog development.
• Background in troubleshooting and optimizing workflows and scripts.
• Gather requirements, design, develop, and maintain application integration with any third‑party applications.
• Provide external client‑facing consulting services within a technology‑focused practice.
• Design, develop, and maintain custom code for all Service Now modules.
• Demonstrated knowledge of core ITIL processes (CMDB, Incident, Problem, and Change).
• Hands‑on experience on modules like ITSM, ITOM, TPRM, Service Portal, and scoped applications.
• Strong process management & project management skills.

Service Now SaaS.

Service Now.

Full Time

At least 4 to 5 years of hands‑on Service Now administration and development experience.

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