Issue Management Specialist

Overview

Issue Management Specialist
A GBP 33.88 per hour (Umbrella PAYE)

Location:

Gaydon

Contract:

Inside IR35

• Oversee the identification, logging, tracking, and resolution of integration issues across complex systems
• Ensure consistent adherence to established issue and defect management processes
• Maintain accurate and up-to-date issue registers and tracking systems
• Drive issue resolution through clear ownership, accountability, and KPI-based action management
• Develop, maintain, and present metrics, dashboards, and performance indicators related to defect and issue management
• Provide clear, transparent, and professional reporting to senior stakeholders
• Facilitate regular issue review meetings, ensuring timely follow-up and escalation where required
• Apply structured root cause analysis and problem-solving methodologies
• Identify areas of weakness within issue management processes and highlight where additional support is required
• Work within structured project and programme governance frameworks
• Undertake additional duties as directed by the line manager

• Strong knowledge of issue and defect management processes and tools, suitable for an Issue Management Specialist
• Proven experience developing and interpreting metrics, KPIs, and performance dashboards
• Proficiency in root cause analysis techniques and structured problem-solving methods
• Solid understanding of software integration principles and system dependencies
• Excellent communication skills, with the ability to lead discussions on complex or sensitive topics
• High attention to detail and strong process discipline
• Experience working within formal project governance environments such as PMO or programme teams
• Familiarity with both Agile and Waterfall delivery models
• Degree educated, or equivalent relevant professional experience

Please note, this role is deemed inside of IR35. The Umbrella Pay Rate offered is inclusive of the Assignment pay rate, holiday pay and Apex Recruitments contribution towards Employer Costs.