Senior Delivery Manager - NESO

About the Role

National Energy System Operator’s (NESO) strength lies in our people. Together, we’re shaping the future where clean, affordable energy is accessible for all. Every day is an opportunity to make a real difference, accelerating the progress of sustainable GB energy, keeping people connected and society thriving as we create a brighter tomorrow.

The purpose of this Senior Delivery Manager role is to build and maintain partnerships with the Engineering and Customer Solutions Directorate(s) to achieve business outcomes through Digital Products, Solutions, and Services with pace, quality, security, and reliability. This role is accountable for the creation, delivery, and performance of these Digital Products, Solutions, and Services as part of the DD&T functional plan for the directorate(s).

This role is responsible for developing and delivering a strategic Digital, Data, and Technology roadmap that aligns with business goals and outcomes. It may require attending Leadership meetings of Engineering and Customer Solutions Directorate(s) to ensure close collaboration with the directorate and teams.

This role owns the Agile Dev Sec Ops  delivery of the product(s)/program of works for the directorate, with accountability for operational stability. It manages the end-to-end process of design, development, testing, deployment, and running of Digital Products and services that meet user and stakeholder needs.

This role brings together other roles that work directly with the directorates, including strategic and Delivery BA, Architects, Senior Platform Manager or other SDMs, innovation business partners, and data stewards. The individual will work closely with a wide network of people across DD&T and NESO, requiring the ability to deliver work through knowledge, experience and influence.

This role can be based in Wokingham or Warwick, with hybrid working options. We are open to full-time, part-time, and flexible working arrangements.

• Partner with the Engineering and Customer Solutions Directorate(s) directorate(s) and business stakeholders to determine the contribution of business and technology delivery to achieving business objectives.
• Understand and translate NESO’s priorities, outcomes, and vision into digital charters and roadmaps.
• Plan and manage the delivery process, including budget, timeline, resources, risks, issues, dependencies, and quality standards.
• Own and manage the functional Digital delivery plan for the directorate.
• Champion Agile Dev Sec Ops  principles and modern engineering practices.
• Explore new practices and automation opportunities to achieve pace, quality, and reliability of digital solutions.
• Make commercially, technically, and operationally sound decisions consistent with the DD&T strategy.
• Work with other technical leaders to provide a seamless service and promote a culture of collaboration, innovation, and excellence.
• Adopt best practices, guard rails, and golden paths set out by the platform.
• Build strong relationships with technology partners and other service providers.
• Provide first-line assurance on the product and system, handling risks and mitigation plans.
• Lead, manage, and develop a diverse team of engineering experts, fostering a culture of learning, growth, and performance.
• Make smart commercial decisions and demonstrate a solid understanding of IT financial management.
• Stay current with the latest technology trends and identify opportunities for improvement and innovation.
• Conduct regular system audits, manage the change control process, and establish governance and best practices for platform usage.
• Provide technical leadership, guidance, and mentoring to the team.
• Communicate, collaborate, and influence effectively with other key roles.
• Continuously evaluate and measure the impact, value, and user satisfaction of digital solutions.

This role requires a strategic and impactful leader with broad technology exposure, enterprise scale, and strong management skills, able to influence at senior levels. Salesforce and Azure experience advantageous, a track record of delivering, supporting and maintaining technology. Leading change and transition…