Executive Support SME
Job in
Warwick, Warwickshire, CV34, England, UK
Listed on 2026-02-16
Listing for:
Queen Square Recruitment Ltd
Full Time
position Listed on 2026-02-16
Job specializations:
-
IT/Tech
IT Support, Desktop Support, HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
IT Support Engineer - Onsite Support Wokingham / Warwick, UK
Contract (6 months)+++
Office-based - 5 days per week
Rate £250 inside a day
The RoleWe are seeking a proactive and customer‑focused IT Support Engineer to provide onsite technical support to end users, ensuring smooth day‑to‑day IT operations. The role involves troubleshooting hardware and software issues, supporting workplace technologies, and delivering high‑quality customer service in a fast‑paced enterprise environment.
You will act as a key point of contact for IT incidents and service requests, working closely with infrastructure and application teams to ensure timely resolution and minimal business disruption.
Your Responsibilities- Provide onsite desktop and IT support for laptops, desktops, mobile devices, and peripherals
- Troubleshoot hardware, software, and network connectivity issues
- Support Windows OS environments and Microsoft 365 applications
- Manage user accounts, permissions, and access via Active Directory
- Log, track, and update incidents and service requests using ITSM tools
- Support meeting room technologies and AV equipment
- Install, configure, and maintain standard desktop applications
- Assist with device builds, imaging, and deployments
- Perform basic network troubleshooting (DNS, DHCP, connectivity checks)
- Escalate complex issues to 2nd/3rd line teams when required
- Ensure compliance with IT security policies and best practices
- Provide excellent face‑to‑face customer service and VIP user support when required
- Proven experience in IT Support / Desktop Support / Service Desk (onsite preferred)
- Strong troubleshooting skills across Windows OS and Microsoft 365
- Experience with Active Directory (user management, password resets, group membership)
- Familiarity with ITSM tools (e.g., Service Now, Remedy, etc.)
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Strong customer service and communication skills
- Ability to prioritise incidents and manage workload effectively
- Experience supporting VIP / senior stakeholders
- Knowledge of device imaging and endpoint management tools
- Exposure to Intune / SCCM or similar device management platforms
- Understanding of ITIL processes
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