Scrum Master

At National Grid, we keep people connected and society moving. But it’s so much more than that. National Grid provides the environment for our teams to thrive and make a real impact. As we drive momentum in the energy transition for all, we are committed to ensuring that every employee feels empowered and engaged. Join us as a Scrum Master and discover your superpower.

National Grid is hiring a Scrum Master for our Electricity Distribution (NGED) department. We offer flexibility regarding your location; however, you will need to be onsite at either our Bristol, Warwick or Plymouth office for our quarterly planning meetings.

Reporting to the Head to Agile Delivery, the Scrum Master is responsible for embedding and facilitating the effective implementation of agile principles and practices across teams, fostering a collaborative environment that enables self‑organising and cross‑functional teams to deliver high‑quality digital products at pace.

This role champions Agile frameworks including Scrum and Kanban, ensuring the team adheres to Agile values and processes. As well as working closely with the product management team to ensure that the work progresses on schedule and to the desired level of quality. The Scrum Master also acts as a coach and mentor to teams and stakeholders, promoting continuous improvement, agile mindset, and adaptive planning throughout the product lifecycle.

Operating in a fast‑paced, high‑pressure environment
, this role demands exceptional ownership and accountability for delivery outcomes within the scrum team. The Scrum Master must navigate competing priorities, tight deadlines, and evolving requirements while maintaining team momentum and stakeholder confidence through clear, executive‑level communication. This role is also expected to be a subject matter expert in their respective discipline, fostering collaboration, continuous improvement, and adaptability within the organisation, as a facilitator, mentor, and enabler of Agile principles.

A person who advocates for a culture of agility, encouraging all to embrace Agile values and practices. The role also has accountability to deputise for their line manager (whenever necessary) and is expected to support the Scrum Master community while also driving a positive culture (primarily through role modelling) across the Technology department and wider business.

• Lead Agile ceremonies including sprint planning, daily stand‑ups, sprint reviews, and retrospectives and implement Agile best practices and frameworks, ensuring an incremental, iterative delivery approach.
• Support the development team in refining and improving estimation and planning practices, such as user story sizing and sprint forecasting.
• Lead and support the development team to remove risks, impediments and manage dependencies associated with delivery timelines and product quality, driving a balance between rapid iteration and long‑term product sustainability.
• Support the product owner in maintaining a well‑organised product backlog.
• Ensure the development team is clear on priorities, the definition of "done" and alignment between teams and stakeholders.
• Embed agile tooling best practices and instill this discipline within teams for enhanced efficiency, effectiveness and performance analytics.
• Monitor and track team performance, sprint progress, and velocity to provide transparent updates to stakeholders and improve development team performance and delivery.
• Foster a collaborative and self‑organising team culture, encouraging team members to take ownership of their work.
• Foster strong collaboration and communication with stakeholders, from development team members to leaders, through clear and tailored messaging that adapts to the audience.
• Regularly present sprint outcomes, delivery metrics, and strategic roadmaps to senior stakeholders and executive leadership, translating technical progress into business value and managing expectations in high‑stakes environments.
• Drive a culture of continuous improvement by organising retrospectives and promoting actionable insights across IT&D and the wider business.
• Act as a mentor and develop people…