More jobs:
SIAM Lead; Service Integration & Management Lead
Job in
Warwick, Warwickshire, CV34, England, UK
Listed on 2026-06-05
Listing for:
N Consulting Limited
Full Time
position Listed on 2026-06-05
Job specializations:
-
IT/Tech
IT Project Manager, IT Consultant
Job Description & How to Apply Below
SIAM Lead (Service Integration & Management Lead)
Location:
Warwick
Experience:
8+ years
Work mode:
Hybrid
- Define and implement the SIAM operating model, governance framework, and processes.
- Establish end-to-end service accountability across multiple vendors and internal teams.
- Develop policies, standards, and procedures aligned with ITIL / ITSM best practices.
- Drive continuous improvement initiatives for service integration efficiency.
- Manage relationships with multiple service providers and vendors.
- Define and enforce SLAs, OLAs, KPIs, and governance structures.
- Ensure vendor performance aligns with contractual obligations and business expectations.
- Lead service reviews, vendor scorecards, and escalation management.
- Ensure seamless coordination across infrastructure, applications, cloud, and security services.
- Own end-to-end service delivery and incident/problem resolution.
- Drive integrated service management processes such as Incident, Change, Problem, and Release Management.
- Ensure cross-functional collaboration across teams.
- Monitor service performance and ensure adherence to agreed SLAs.
- Drive automation, service optimization, and cost efficiencies.
- Lead root cause analysis and service improvement plans (SIP).
- Implement reporting frameworks and dashboards for stakeholders.
- Act as the primary point of contact for senior stakeholders and business units.
- Communicate service performance, risks, and initiatives effectively.
Align IT services with business priorities and transformation goals. - Facilitate governance forums and leadership discussions.
- Ensure compliance with organizational policies, regulatory standards, and audit requirements.
- Identify risks in multi-vendor environments and implement mitigation strategies.
- Work closely with security and compliance teams to maintain data integrity and protection.
- Strong expertise in SIAM framework and multi-vendor environments.
- Deep knowledge of ITIL (v3/v4) processes.
- Experience with ITSM tools (Service Now, BMC Remedy, etc.).
- Exposure to Cloud (AWS, Azure, GCP) environments.
- Knowledge of Dev Ops, Agile, and automation practices.
- Strong leadership, team management, and conflict resolution skills.
- Excellent stakeholder and vendor management capabilities.
- Strategic thinking and problem-solving mindset.
- Strong communication and presentation skills.
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