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Configuration Management Lead/Configuration Manager
Job in
Warwick, Warwickshire, CV34, England, UK
Listed on 2026-06-05
Listing for:
N Consulting Limited
Full Time
position Listed on 2026-06-05
Job specializations:
-
IT/Tech
IT Project Manager, IT Business Analyst
Job Description & How to Apply Below
Role:
Configuration Management Lead / Configuration Manager
Location:
Warwick
Experience:
8+ years
Work mode:
Hybrid
- Define and implement the Configuration Management strategy, policies, and processes.
- Establish and maintain the CMDB governance framework aligned with ITIL best practices.
- Ensure standardization of configuration management processes across the organization.
- Drive CMDB maturity and continuous improvement initiatives.
- Own and maintain the CMDB platform ensuring accuracy, completeness, and consistency of data.
- Define CI classes, attributes, relationships, and lifecycle management.
- Implement processes for CI identification, control, status accounting, and verification/audit.
- Conduct regular audits and reconciliation of CMDB data with discovery tools.
- Manage IT asset lifecycle (hardware, software, cloud resources).
- Enable service mapping and dependency mapping across applications and infrastructure.
- Integrate CMDB with discovery and monitoring tools for real‑time updates.
- Ensure alignment between asset management and configuration management.
- Collaborate with Incident, Problem, Change, and Release Management teams.
- Ensure CMDB supports impact analysis, root cause analysis, and change risk assessment.
- Enable accurate service impact visibility during outages or changes.
- Drive adoption of CMDB across operations teams.
- Lead implementation and enhancement of tools such as Service Now CMDB, BMC Helix, etc.
- Leverage automation and discovery tools for CI population and updates.
- Define integrations with monitoring, cloud, Dev Ops, and security systems.
- Improve efficiency through scripting, APIs, and automation frameworks.
- Develop dashboards and reports for CMDB health, data quality, and compliance.
- Track KPIs such as data accuracy, CI completeness, audit compliance, and usage metrics.
- Provide insights for decision‑making and operational improvements.
- Engage with cross‑functional teams (Infrastructure, Cloud, Security, Dev Ops).
- Act as SME for configuration management processes and toolsets.
- Lead and mentor CMDB analysts and administrators.
- Collaborate with vendors and tool partners.
- Ensure compliance with internal policies and regulatory requirements.
- Support audit activities and provide CMDB evidence as required.
- Identify risks in configuration data and implement mitigation actions.
- Technical Skills
- Strong expertise in Configuration Management, CMDB, and IT Asset Management.
- Deep understanding of ITIL v3/v4 (Service Asset & Configuration Management).
- Hands‑on experience with tools like Service Now CMDB, BMC Remedy/Helix, Micro Focus.
- Knowledge of Discovery tools (e.g., Service Now Discovery, SCCM, Tanium).
- Understanding of cloud platforms (Azure, AWS, GCP) and hybrid environments.
- Familiarity with APIs, automation tools, and scripting (Power Shell, Python).
- Functional Skills
- Service mapping and dependency modeling.
- Data governance and quality management.
- IT Operations and Service Management integration.
- Leadership Skills
- Strong stakeholder management and collaboration abilities.
- Ability to lead cross‑functional teams and influence without authority.
- Analytical and problem‑solving mindset.
- Excellent communication and presentation skills.
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