Lead Consultant - Configuration Mgt Lead​/Configuration Manager

Role Overview

The Configuration Management Lead is responsible for establishing and governing the Configuration Management Database (CMDB) and ensuring accurate tracking of IT assets, configuration items (CIs), and their relationships across the enterprise. This role plays a critical part in enabling effective IT Service Management (ITSM), supporting incident, change, and problem management processes.

• Define and implement the Configuration Management strategy, policies, and processes.
• Own and maintain the CMDB platform ensuring accuracy, completeness, and consistency of data.
• Manage IT asset lifecycle (hardware, software, cloud resources).

• Strong expertise in Configuration Management, CMDB, and IT Asset Management.
• Deep understanding of ITIL v3/v4 (Service Asset & Configuration Management).
• Ability to lead cross-functional teams and influence without authority.

• Strong expertise in Configuration Management, CMDB, and IT Asset Management.
• Deep understanding of ITIL v3/v4 (Service Asset & Configuration Management).
• Hands‑on experience with tools like Service Now CMDB, BMC Remedy/Helix, Micro Focus.
• Knowledge of Discovery tools (e.g., Service Now Discovery, SCCM, Tanium).
• Understanding of cloud platforms (Azure, AWS, GCP) and hybrid environments.
• Familiarity with APIs, automation tools, and scripting (Power Shell, Python).
• Service mapping and dependency modeling.
• Data governance and quality management.
• IT Operations and Service Management integration.
• Leadership skills:
  Strong stakeholder management and collaboration abilities.
• Leadership skills:
  Ability to lead cross-functional teams and influence without authority.
• Leadership skills:
  Analytical and problem‑solving mindset.
• Leadership skills:
  Excellent communication and presentation skills.

Equal opportunity employer. Diverse and inclusive environment for all employees.