Systems Ops Analyst

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

Are you ready to play a vital role in ensuring the safety and efficiency of our critical national infrastructure? Join our dynamic team as a Systems Ops Analyst and make a difference in the utilities sector!

Systems Ops Analyst

12 months (then becomes permanent)

Warwick then Wokingham

£450 per day (umbrella) or PAYE option

This is an exciting opportunity for a proactive individual to be part of a 24/7/365 shift rota, dedicated to monitoring and ensuring the health of our systems. You will initially train in Warwick before settling into the Wokingham office. Get ready to engage with diverse teams and contribute to the reliable operation of energy networks across the UK!

• Provide round‑the‑clock system health and proactive monitoring of Critical National Infrastructure (CNI) services, including applications, middleware, databases, operating systems, and server infrastructures.
• Deliver first‑line support to ensure CNI systems/services meet their SLAs.
• Collaborate effectively with second‑ and third‑line support teams, system managers, and other key stakeholders.
• Ensure compliance with security and CNI regulations, policies, and standards.
• Underpin critical business processes essential for the efficient operation of the clients' energy networks.

• Strong background in relevant technologies (e.g., Wintel, Unix, BMC products, SCADA telemetry).
• Experience supporting mission‑critical systems with comprehensive knowledge of system technologies, networking, monitoring tools, and processes.
• Solid operational background paired with analytical thinking, problem‑solving, and decision‑making skills.
• Understanding of Service Management practices (e.g., change and release management) and risk/issue management, preferably with ITIL processes and tools.
• Awareness of mechanical and electrical infrastructure within data centres or building management systems is a plus.

Essential
:
Relevant experience and technical know‑how.

Preferred
: A degree in Computer Science or a related field, or equivalent education and experience. ITIL qualifications and familiarity with Wintel, Bmx, Unix, and RHEL are also desirable.

• A supportive and collaborative work environment.
• Opportunities for professional growth and development.
• The chance to contribute to critical national infrastructure and make a tangible impact on energy networks across the UK.

Internal
:
Direct collaboration with second‑ and third‑line support teams, system managers, control room staff, and business partners.

External
:
Engagement with market participants and third‑party support partners.

Pontoon is an equal opportunities employer and operates as an employment consultancy.