Systems Ops Analyst

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

Are you ready to play a vital role in ensuring the safety and efficiency of our critical national infrastructure? Join our dynamic team as a System Ops Analyst and make a difference in the utilities sector

t Duration: 12 Months (role then becomes Per

m)
Locatio
n:
Warwick then Wokingha

oleThis is an exciting opportunity for a proactive individual to be part of a 24/7/365 shift rota, dedicated to monitoring and ensuring the health of our systems. You will initially train in Warwick before settling into the Wokingham office. Get ready to engage with diverse teams and contribute to the reliable operation of energy networks across the

ies As a System Ops Health Analyst, you wi

• ll:
  
  Provide round-the-clock system health and proactive monitoring of Critical National Infrastructure (CNI) services, including applications, middleware, databases, operating systems, and server infrastructur
• es.
  
  Deliver 1st line support to ensure CNI systems/services meet their SL
• As.Collaborate effectively with second- and third-line support teams, system managers, and other key stakeholde
• rs.
  
  Ensure compliance with security and CNI regulations, policies, and standar
• ds.
  
  Underpin critical business processes essential for the efficient operation of the clients energy networ

You We are looking for a candidate who possess

• es:
  
  A strong background in relevant technologies (e.g., Wintel, Unix, BMC products, SCADA Telemetr
• y).Experience supporting mission-critical systems with comprehensive knowledge of system technologies, networking, monitoring tools, and process
• es.
  
  A solid operational background paired with analytical thinking, problem-solving, and decision-making skil
• ls.
  
  Understanding of Service Management practises (e.g., change and release management) and risk/issue management, preferably with ITIL processes and too
• ls.
  
  Awareness of mechanical and electrical infrastructure within Data Centres or Building Management Systems is a pl

• ons Essential:
  Relevant experience and technical know-h
• ow.
  
  Preferred: A degree in Computer Science or a related field, or equivalent education and experience. ITIL qualifications and familiarity with Wintel, BMX, Unix, and RHEL are also desirab

• ferA supportive and collaborative work environme
• nt.
  
  Opportunities for professional growth and developme
• nt.
  
  The chance to contribute to critical national infrastructure and make a tangible impact on energy networks across the

• ces Internal:
  Direct collaboration with second- and third-line support teams, system managers, control room staff, and business partne
• rs.
  
  External:
  Engagement with market participants and third-party support partne

oyer.

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and atten