Digital & IT Apprentice - Governance & Operations Support

Salary:
Up to £21,000 depending on experience

Location:

Warwick - 5 days a week in the office

At Volvo Financial Services, we help keep businesses moving. As part of the global Volvo Group, we provide finance, insurance and support. We enable our customers to purchase and operate the trucks, buses and construction equipment they rely on every day.

As a Digital & IT Apprentice, you will assist in ensuring that our technology services, processes and activities run smoothly. You will gain hands‑on experience across IT governance, reporting and service management. All while being supported and coached by our Digital & IT Market Manager.

• Pension scheme:
  We offer a matched pension scheme of up to 5% of your salary.
• Healthcare Coverage:
  Access to healthcare coverage through Bupa,
• Employee Assistance Programme:
  Take advantage of wellness, mindfulness and counselling services to support your overall well-being.
• Holiday Allowance:
  Start with 25 days plus Bank Holidays, increasing with service, with the option to buy up to 5 additional days.
• Discounts on various purchases:
  Enjoy savings on shopping vouchers, cinema tickets, holidays, and travel.
• Fitness perks:
  Access My Gym Discounts  and My Active Discounts .
• Free on-site Gym

Whilst working towards your Level 3 apprenticeship qualification, you will gain practical experience supported by a team of experienced professionals.

• Support the Digital & IT team day-to-day in process tracking, documentation, and internal controls
• Act as the first line of support, monitoring and logging any system incidents while following up on problems, communicating with different departments
• Assist in team activities such as calendar management, meeting minutes, follow-ups and demand tracking.
• Assist in the implementation and management of the different governance procedures in the Digital & IT team
• Build and maintain performance dashboards and reports to support decision-making
• Contribute towards continuous improvement and implementation initiatives across the business.
• Opportunity to work alongside your team members on new projects such as developing local AI and automated systems.

You will work alongside and support a team of 4, including a Digital & IT Market Manager and Data Specialist. As well as collaborating with different departments in Volvo Financial Services.

You’re a curious individual who wants to understand how technology and data link to business decisions. Whether you are leaving school or looking for a career change, this apprenticeship could be for you.

• GCSE grade 4, or equivalent, in Maths and English
• A strong interest in technology, data and digital solutions
• Good knowledge of Microsoft Office and Excel, with a keen interest in learning company systems such as Salesforce.
• Confident in both verbal and written communication
• A creative approach to problem-solving, with the ability to identify opportunities to improve processes and ways of working
• Detail-oriented with strong organisational skills, comfortable with changing or managing multiple priorities.
• Experience with CRM or administrative systems is advantageous but not essential.

Business Administration:
Level 3 Apprenticeship - WCG - Warwickshire College

Please note that to be eligible for this course, you must have a minimum of Grade 4 GCSE in Maths and English. If you already have a qualification in business administration or studies, then you are not
eligible
.

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around…