Help Desk Operator

Helpdesk Operator

Warwick – Onsite

£29,000 – £32,000

VIQU are partnering with a leading organisation to recruit a Helpdesk Operator to provide first-line IT support across the business. This is a hands-on opportunity for an experienced Service Desk professional to broaden their technical knowledge while supporting users across multiple UK locations. The successful candidate will work across a varied Microsoft environment, including Intune, Entra , Microsoft 365 and Windows 11, alongside hardware, mobile devices, printers and business systems.

This is an ideal opportunity for someone with a strong customer-focused approach who enjoys troubleshooting and wants to continue developing their IT career within a busy support environment.

Key Responsibilities of the Helpdesk Operator:

• Act as the first point of contact for IT support requests, providing effective first-line technical assistance
• Log, prioritise, investigate and resolve service desk tickets within agreed processes
• Troubleshoot Windows 11, Microsoft 365, desktop hardware, printers, mobile devices and business systems
• Support and administer user devices through Microsoft Intune
• Assist with user accounts, access and devices across Microsoft Entra  Active Directory
• Provide remote and face-to-face technical support to users a...