Administrator, Data Entry, Insurance

Administrator – GAP Claims Assessment

£26,450 + Excellent Benefits | Hybrid Working – one day WFH

Warwick, Warwickshire

Looking for your next career move in a supportive, successful and established insurance business?

We're recruiting for an Administrator – GAP Claims Assessment to join a well-established insurance solutions provider that partners with many of the UK's leading automotive dealer groups. This is an opportunity for someone with administration or customer service experience, who wants to build a long-term career in the insurance industry.

What's in it for you?

No shifts or weekends - Monday to Friday, 8:30am – 5:00pm (37.5 hours)
Full training, ongoing development and genuine career progression
BUPA healthcare, life insurance & critical illness cover
Employee Assistance Programme
Staff discounts and regular company social events
Modern offices with free on-site parking
Excellent transport links – close to the A46, Warwick town centre and within walking distance of Warwick Parkway Station

The Role of Administrator – GAP Claims Assessment

As an Administrator – GAP Claims Assessment, you'll play a key role in supporting customers through their GAP insurance claims process. You'll ensure every GAP claim is handled efficiently while providing a professional, empathetic and reassuring attitude throughout.

Key Responsibilities of Administrator – GAP Claims Assessment

Manage your own portfolio of GAP insurance claims from start to finish
Research current value of customers’ vehicles and negotiate with motor insurers
Speak with customers to explain the claims process and provide regular updates
Review and validate documentation to ensure claims are processed accurately
Maintain accurate records using internal systems
Work closely with colleagues,  to ensure claims are resolved efficiently
We're looking for someone who:

Has previous administration, customer service or claims handling experience
Enjoys helping customers and providing an excellent service
Has strong communication, research and interpersonal skills
Is organised, proactive and has excellent attention to detail
Is confident using Microsoft Office and CRM systems
Insurance or motor claims experience would be advantageous but is not essential as full training will be provided