Operations Support Service Manager

Overview

Warwickshire County Council – Make a real impact. Shape the future of digital services in Warwickshire. Are you an experienced ICT leader looking for the next step in your career? This is a high‑impact role at the heart of a forward‑thinking, people‑centred organisation. The role is to join Warwickshire County Council’s Digital & ICT senior leadership team as the Operations Service Support Manager.

Working alongside the Head of Service and fellow Service Managers, you will influence service strategy and drive innovation that supports Warwickshire’s vision and outcomes.

• Lead and develop a team of around 38 colleagues, fostering a high‑performing, collaborative culture.
• Oversee a £10m budget, ensuring value for money, effective procurement, and strategic resource planning.
• Ensure ICT support services run optimally and align with best practice frameworks.
• Strengthen relationships with business owners, suppliers, and key stakeholders across the Council and partner organisations.
• Drive continuous improvement and resilience across technologies and service delivery.

• Experience managing ICT functions and multi‑disciplinary teams in complex environments.
• Strong strategic thinking and the ability to translate vision into operational delivery.
• Proven experience managing budgets and driving service performance.
• Knowledge of ITIL processes (desirable) and experience within local government (highly beneficial).
• Excellent communication, partnership‑building, and stakeholder‑management skills.

If you are motivated by improving services, empowering teams, and delivering high‑quality outcomes for the people of Warwickshire, we’d love to hear from you.

Warwickshire County Council is a place where everyone feels valued, included, safe, and supported. Our people are central to our success, and we are committed to building a workplace where diverse and talented colleagues can thrive. Our benefits include:

• A generous Local Government Pension Scheme, with an employer contribution of around 19%.
• Agile and flexible working, supporting work–life balance.
• Generous annual leave, plus bank holidays and an additional day at Christmas.
• Access to Vivup, our employee benefits and discounts platform.
• A culture of continuous improvement, development opportunities, and meaningful work that contributes to better outcomes for our communities.

If you are applying for this role on a secondment basis, please ensure you have permission from your line manager. To discuss the role please contact Peter Wren, Head of ICT Services via p

Closing date: 3rd March 2026

Interview date: w/c 17th March 2026

Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contact hran and we will make every effort to meet your specific requirements.

Warwickshire County Council is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce.