Head of Facilities and Estates

About Us

Barons Eden is a collection of iconic spa and hotel destinations where exceptional service and luxurious experiences come to life. From stately architecture and serene grounds to immersive wellness retreats, every detail matters and you’ll be at the heart of making sure it all runs flawlessly.

Location: Ardencote Manor, Warwickshire

Ardencote Manor is a luxury countryside resort set in the heart of Warwickshire, renowned for its exceptional hospitality, award-winning spa facilities, fine dining, and outstanding guest experiences. Currently closed as part of an exciting full-site refurbishment, Ardencote Manor is investing in a significant transformation of its facilities, creating a fresh new chapter for both guests and employees alike. Once reopened, the resort will offer an enhanced luxury experience within its beautiful surroundings, alongside a professional and welcoming environment, providing excellent opportunities to build a rewarding career in hospitality.

As Head of Facilities and Estates, you will play a vital role in planning, executing, and overseeing hotel renovations, upgrades, and maintenance projects ensuring they are completed to the highest standard, on time, and within budget. You will lead all engineering operations across our hotel and spa, ensuring the mechanical, electrical, plumbing, and HVAC systems are fully compliant, efficient, and reliable.

This role carries responsibility for the overall maintenance and technical integrity of the property’s estate, grounds, and infrastructure, directly supporting an exceptional experience for both guests and staff. A strong technical background, hands‑on approach, and passion for maintaining high-quality facilities and grounds are essential to enhancing our estate and the overall guest journey.

Maintenance and Operations

• Overseeing the day-to-day maintenance and repair work of hotel and spa facilities, including guest rooms, spa areas, restaurants, public spaces, back-of-house areas, grounds, and biomass.
• Conducting regular inspections of the hotel and spa’s facilities and grounds to identify potential areas for improvement or necessary repairs.
• Evaluating the potential risks and challenges associated with each project, proactively identifying solutions to mitigate issues before they arise.
• Collaborating with the Spa Operations Team to support the operation and maintenance of specialised spa equipment, including water treatment systems, spa pools, hot tubs, and saunas, ensuring all facilities consistently meet safety, hygiene, and quality standards.
• Establishing clear performance metrics and service level agreements (SLAs) with contractors, ensuring that project work is completed to specification, fully compliant to regulations and RAMS (Risk Assessment and Method Statement), delivered within agreed timelines, and aligned with negotiated costs.
• Identifying and implementing operational efficiencies within the department to enhance performance, reduce costs, and support overall service excellence.

Team Management

• Leading, managing, and developing the maintenance and grounds team to ensure the safe and effective operation of all hotel and spa systems, including electrical, plumbing, HVAC, lifts, and other critical systems.
• Ensuring the maintenance and grounds team has the necessary skills, training, and resources to perform their duties effectively.
• Acting as the primary point of contact for all renovation and construction-related inquiries, ensuring hotel management, department heads, and key stakeholders are kept informed on project progress, challenges, and achievements.
• Assessing training needs within the team and implementing appropriate development initiatives, ensuring alignment with budgetary constraints and operational priorities.
• Fostering a supportive and inclusive team culture by actively promoting mental health awareness and encouraging open, honest communication within the maintenance and grounds team.
• Demonstrating a commitment to wellbeing by modelling a healthy work‑life balance and encouraging the same across the team.
• Promoting a culture of respect, inclusion, and emotional welfare…