Operations Manager
Listed on 2026-11-02
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Management
Operations Management
Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive. Reporting to the Head of Technology Maintenance, the successful Operations Manager will have experience of roadside technology renewals and traffic signals systems
. Will work with operational teams including 3rd party resourcesuppliers and customers to ensure the highest levels of operational delivery, all SLA’s and KPI’s are met and any failures appropriately investigated.
This is a Hybrid role that will require travel to meetings to Telent and Customer sites as required by the project.
- Responsible for incident & Service issue escalations
- Maintain commercial understanding of the client contractual deliverables across all services
- Ensure all QEHS risks are flagged and appropriate measures are in place to enable safe working practices
- Responsible for Service Level Management, ensuring that agreed SLA’s and KPI’s are adhered to and any failures appropriately investigated in real time.
- Ensure Field based requirements are understood, to allow resource loaded forecasts to be planned and produced for preparation of works.
- Have the ability to identify risks to ensure sufficient controls are in place to manage risk
- Ensure adequate Health & Safety inspections / tours are conducted out on site
- Responsible for Service Level Management, ensuring that agreed SLA’s and KPI’s are adhered to and any failures appropriately investigated in real time.
- Liaising with the client to ensure works are conducted to required standards and formulating agreed plans to rectify any issues
Key Requirements
- Have demonstrable experience of traffic signal systems and roadside technology renewals and improvements.
- Managing budgets and financial forcasts
- People Management Experience
- CDM 2015 knowledge
- Ability to meet targets and consistently delivering projects on time, managing priorities, deadlines, and time critical situations for the business and client
- Confident and successful negotiator managing client expectations
- Full UK Driving Licence
At Telent, we’re committed to creating an inclusive culture where everyone feels valued, supported, and able to thrive. We welcome applicants from all backgrounds and encourage diverse perspectives across our teams.
The additional benefits with this role
- 26 days holiday, plus public holidays, and the option to buy or sell days annually
- Company Car or Car Allowance
- Company pension scheme
- Employee Healthcare
- A range of family friendly policies
- Occupational health support and wellbeing Portal
- Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.
Be Inclusive Take Responsibility Collaborate Be Customer-focussed Join us and help deliver critical infrastructure projects that make a real difference.
It’s an exceptional time to be a part of M Group#TelentTS IND2
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