CRM Campaign Automation Specialist

Are you passionate about creating personalised customer experiences through CRM and campaign automation?

We’re looking for a CRM Campaign Automation Specialist to join one of the world’s most iconic automotive brands. This is an exciting opportunity to shape the future of customer communications across luxury brands, delivering data-driven, personalised campaigns that enhance every stage of the customer lifecycle.

Working within a collaborative global team, you’ll help define and deliver strategic omni-channel communications, ensuring every customer interaction is relevant, engaging and aligned with a world-class client experience.

• Support the implementation of the global CRM contact strategy across multiple luxury automotive brands.
• Deliver strategic, omni-channel CRM campaigns throughout the full customer lifecycle.
• Help design and optimise customer journeys, ensuring communications are timely, personalised and customer-centric.
• Collaborate with marketing, digital, data and global stakeholders to deliver best-in-class campaign activation.
• Analyse campaign performance and customer insights to continuously improve engagement and personalisation.
• Champion data‑led decision making to enhance customer communications and campaign effectiveness.
• Support the rollout of global communications programmes across international markets.
• Ensure messaging remains consistent across all customer touchpoints.

You’ll have experience delivering CRM or lifecycle marketing campaigns and understand how to use customer data to create meaningful, personalised experiences.

You’ll ideally have experience with:

• CRM campaign planning and execution.
• Customer journey mapping and lifecycle communications.
• Multi‑channel marketing campaigns including email, SMS and digital channels.
• Customer segmentation and data-driven marketing.
• Campaign reporting, analytics and continuous optimisation.
• Building strong relationships with internal stakeholders and external partners.
• Working within Agile environments.
• Salesforce Marketing Cloud (Journey Builder, Automation Studio or related modules).
• Experience working with global marketing teams.
• Agency management.
• Luxury, retail, automotive, travel or eCommerce environments.

You’re a collaborative communicator who enjoys working across multiple teams to deliver exceptional customer experiences. You combine strategic thinking with strong campaign execution skills and are passionate about using data to improve customer engagement.

You’ll thrive in a fast‑paced environment where innovation, collaboration and continuous improvement are encouraged, and where your work has a direct impact on the customer experience.

If you’re looking for an opportunity to work on globally recognised brands while helping shape the future of CRM and customer communications, we’d love to hear from you.