CRM Campaign Automation Specialist

What You Will Do

• Support implementation of Global Contact Strategy, ensuring alignment with Client Experience Framework
• Help deliver global strategic omni-channel communications programmes across end‑to‑end client lifecycle
• Assist with rolling out global communications programmes across markets, driving best‑practice campaign activation
• Collaborate with key stakeholders to maintain strong relationships through regular engagement and clear communication
• Contribute to continuous improvement through data‑led reporting that strengthens personalised, strategic communications
• Bring customer journeys to life by mapping touchpoints and helping optimise or rationalise messaging for better personalisation

• Experience in CRM or campaign strategy with a strong understanding of multi‑channel campaign activation
• Proven ability to map customer journeys and optimise touchpoints to improve personalisation
• A genuine appreciation of data as a key enabler of insight‑led communications
• Excellent written and spoken communication skills, with confidence in simplifying complex topics
• Practical knowledge of Salesforce Marketing Cloud Studios is desirable, and experience working in Agile environments is beneficial

Gaydon – hybrid working, minimum 2 days per week on site.