Connections Stakeholder Officer - Publications

About the Role

About the Role This role is a two-year fixed-term contract/ secondment. National Energy System Operator (NESO) recognises the potential of bright and talented individuals, and we encourage you to join us as Great Britain’s energy system undergoes an ambitious, exciting, and vital transformation. Together with industry, we are creating a cleaner, more sustainable energy future. We are looking for a Connections Customer Stakeholder Officer (Publications) to join the Connections Engagement Team.

This role will take ownership of NESO's connections publications and guidance portfolio, ensuring customers have access to clear, accurate and accessible information to support them throughout the connections process. You can learn more about connections on our website. Working closely with subject matter experts and stakeholders from across NESO and wider industry, you will lead the planning, production and continuous improvement of a comprehensive suite of customer-facing guidance materials.

You will coordinate publications from concept to delivery, including content development, copy editing, document production, publication scheduling and quality assurance, ensuring information remains current, consistent and customer-focused and has been customer tested. You will play a key role in translating complex technical and regulatory information into clear and engaging content, while managing publication workflows and supporting the design and presentation of customer-facing materials.

This is an excellent opportunity for someone with strong writing, editorial and publication management experience who is passionate about helping customers navigate complex processes. Knowledge of the energy sector or connections landscape would be beneficial but is not essential. This role is a two-year fixed-term contract and can be based Warwick, Wokingham or Glasgow, with hybrid working available.

• Own and manage the Connections customer publications and guidance portfolio, ensuring customers have access to clear, accurate, accessible and up-to-date information throughout the connections process.
• Lead the planning, production and maintenance of customer-facing guidance, coordinating subject matter experts and stakeholders to ensure content remains relevant, consistent and aligned with programme priorities.
• Translate complex technical, regulatory and policy information into clear, engaging and customer-focused content that supports understanding and informed decision making.
• Manage publication workflows from concept to delivery, including content development, copy editing, quality assurance, document production, publication scheduling and version control including customer testing.
• Coordinate the design and presentation of customer-facing publications, working with internal and external design resources to ensure materials meet NESO brand and accessibility standards.
• Establish and maintain effective publication governance, ensuring customer guidance is regularly reviewed, updated and improved in response to programme changes and customer feedback.
• Build strong relationships across NESO to gather content, challenge unclear messaging and champion high-quality customer communications and guidance.

Applicants must have the right to work in the UK by the start of employment. Visa sponsorship may not be available for this role and will be considered in line with business requirements.

We're forging the path, and we know we can't do it alone. That's why we need visionary minds like yours to join us on this transformative journey.

• Significant experience managing publications, document suites or knowledge resources within a complex, regulated or fast-paced…