Admissions Advisor

Home Admissions Advisor

Oakley Grange is a luxurious residential and dementia care home based in Warwick offering state‑of‑the‑art facilities, including 66 large en‑suite bedrooms and 5 luxury care suites. The home also features luxurious lounges and dining rooms, an onsite café bar, a cinema and a professional hair and beauty salon.

This is a full‑time position. We have an exciting opportunity to join our team as a Home Admissions Advisor. The role involves working alongside the current Home Admissions Advisor to ensure the effective daily operation of Sales and Marketing while meeting and exceeding budget targets and filling the home with the agreed client base and maximizing revenue. The candidate will demonstrate the highest levels of professionalism and customer service at all times while promoting the values and vision of the Cinnamon Care Collection.

The HAA is expected to promote the home at all times and carry out external business development, establishing community and professional links.

• Update the Sales and Marketing activity database on an ongoing basis and produce activity reports on a daily, weekly or ad hoc basis.
• Co‑ordinate input from all team members.
• Assist in answering all general sales and marketing enquiries from colleagues and customers, brochure requests, internet enquiries and other channels.
• Acquire information and collate responses and data from customers as required, including chasing up outstanding information.
• Assist at Sales and Marketing events with special emphasis on preparation for and coordination of all sales events and exhibitions.
• Record and follow up sales leads to ensure sales targets are met.
• Ensure that all reports are prepared within the required timescale and are accurate.
• Manage and keep up to date the information on the pipeline of potential residents, and when they are likely to become permanent residents, in order to maximise revenue and meet sales targets.
• Develop new contacts and maintain regular and close contacts with all key care influences.
• Identify new sales opportunities and ensure that, where possible, these come to completion.
• Flexibility in covering the Sales & Marketing office over seven days, including weekends and evening hours as and when required.

• The role involves working very closely with the General Manager. The candidate will need to be decisive, self‑motivated, proactive, flexible and adaptable, confident and enthusiastic with a desire to excel in all areas.
• The candidate will need to possess the ability to prioritise workload and be able to work under pressure.
• Effective communication and inter‑personal relationship management, including influencing skills, is essential.