Relationship Manager

Job Title: Relationship Manager

Location: Warwick (2 days per week onsite) / Hybrid

Contract: 6 months initial (strong likelihood of extension)

Join our team as a Relationship Manager to forge strong connections and drive customer success. You will be the first point of contact for our customers, ensuring their needs are met and their voices are heard.

• Engage proactively:
  Build and strengthen relationships with our customers, ensuring their satisfaction and success.
• Resolve issues:
  Log customer complaints and resolve them swiftly and efficiently, demonstrating our commitment to excellent service.
• Capture insights:
  Utilize our CRM system to log interactions and gather customer intelligence, feeding valuable insights into our business plan.
• Communicate effectively:
  Keep customers informed through regular progress meetings and updates tailored to their understanding.
• Develop account plans:
  Craft strategic account plans for our key customers to ensure alignment with their goals.
• Mentor and coach:
  Share knowledge and expertise to help develop our Associate & Assistant Relationship Managers.

• Experience:
  
  Proven track record in managing multiple customers or stakeholders, with the ability to influence peers.
• Commercial acumen:
  Strong negotiation skills and a keen understanding of business dynamics.
• Technical proficiency:
  Familiarity with CRM systems (Salesforce or similar) is preferred.
• Qualifications:
  
  A degree or equivalent is essential.
• Driving licence:
  Full UK driving licence.