Service Assurance and Improvement Officer

About The Team

The Service Development and Assurance Team consists of 11 staff in various roles who focus on supporting and improving practice and the services provided by adult social care.

There are four main aspects to the role, but the main focus will be on co‑production.

If you have experience of working with people in a co‑production or engagement role, we would be interested in hearing from you. Our ethos is that the best way to improve social care services is to work in collaboration with people who have experience of using them.

You would be working with our two experienced Co‑production Leads and our dedicated group of Experts by Experience.

• Directly support Experts by Experience;
• Promote opportunities to work with adult social care;
• Communicate through a variety of methods including social media;
• Develop our webpages;
• Work with adult social care teams to embed our co‑production approach.

• A qualification in Social Care/Health Services or a minimum of 3 years’ experience in the care sector;
• Experience of co‑production or public engagement work;
• Knowledge and understanding of the Care Act 2014 and experience of working with quality assurance initiatives;
• Organisational and IT skills, including a sound working knowledge of MS Office applications such as Excel;
• Ability to work independently and on an agile working basis across home, Shire Hall, Warwick and occasionally at other venues in Warwickshire.

Candidates may be required to complete a short task as part of the interview process, if selected.

The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform.

We also provide a generous pension scheme with employer contributions typically around 19% per month, along with a valuable package of benefits for members and dependants.

Warwickshire County Council is a place where everyone feels valued, included, safe, supported, and welcome.

• Warwickshire County Council is committed to safeguarding and promoting the welfare of children, young people, and adults. Successful applicants will be subject to a range of pre‑engagement checks, including a Disclosure and Barring Service (DBS) check.
• The Fluency Duty requires accurate spoken English to the public.
• Applications:
  Please email Service Development and Assur  with subject ‘Service Assurance and Improvement Officer post’ and let us know of any required adjustments.
• Closing date: 2nd of June 2026.

Warwickshire County Council is committed to equality of opportunity for all employees and is keen to address areas of under‑representation in its workforce.