Business Support Officer

Warwickshire County Council,

Part Time – 18.5 hours per week to be worked across 3 days, Monday to Wednesday

At Warwickshire County Council, everything we do is focused on making Warwickshire the best it can be for children, young people and families. We recognise that our people are our greatest asset and are committed to creating an environment where colleagues feel valued, supported and empowered to make a difference. Whether supporting frontline services or working behind the scenes, every role contributes to improving outcomes for local communities.

Now is an exciting time to be part of our team as Warwickshire begins to embed our Families First teams who support the young people in our County. Our approach is about locality working, multi disciplinary and multi agency teams that support the whole family. Building strong partnerships with local services, Health, Police and Education.

If you want to build strong relationships and connections with families, join Warwickshire’s Children and Families service.

Our Offer to you includes:

• Supportive managers who provide recognition and a robust supervision policy focussed on wellbeing and workload.
• We also offer a Refer a Friend package for some roles. Terms and Conditions apply
• Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants. To find out more please visit:
  Warwickshire Pension Fund homepage – Warwickshire Pension Fund.
• The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform.

We are looking for a proactive and highly organised Business Support Officer to join our friendly Fostering and Kinship Business Support Team. This is a rewarding and varied role where you'll play a key part in supporting services that make a real difference to the lives of foster carers, kinship carers, children and families across Warwickshire. You'll thrive in a busy environment, enjoy managing competing priorities and take pride in delivering high-quality support.

As an effective communicator with strong Microsoft 365 skills and excellent attention to detail, you'll have the confidence to work independently while contributing positively to a collaborative team.

A key focus of the role is coordinating kinship carer applications and supporting the annual review process for foster carers. You'll monitor deadlines, request and track essential documentation, maintain accurate records and work closely with social work teams, carers and other stakeholders to ensure statutory and regulatory timescales are met.

The successful candidate will be able to use their initiative to identify solutions, manage a varied workload effectively and build strong working relationships across the service. You'll be adaptable, well organised and committed to delivering excellent customer service in a fast-paced and evolving environment.

Our team is supportive, knowledgeable and committed to continuous improvement. We work collaboratively, share learning and support one another to deliver a high-quality service that helps the Fostering and Kinship Service achieve positive outcomes for children and families.

Success in this role will be measured by the timely progression of kinship carer applications and foster carer annual reviews, effective stakeholder engagement, accurate record keeping and the delivery of excellent business support. You will also contribute to a positive, inclusive team culture that reflects Warwickshire County Council's values and behaviours.

For further…