Administrator, Office Administrator​/ Coordinator, Administrative​/Clerical

Location: Washington

Contract Type: Full-time, Permanent

Salary: Up to £28,000 + Flexible Benefits

Freedom has an exciting opportunity for an Administrator to join our Fuse Upgrades Team based in Washington. This role is ideal for an organised and customer-focused individual who enjoys working in a fast-paced environment and supporting the successful delivery of essential works across our Northern Powergrid contracts.

Working as part of a busy team, you will play a key role in coordinating customer communications, supporting operational delivery, and ensuring client systems are kept up to date.

• Contact customers to arrange appointments for planned works.
• Send customer communications and updates via email and other channels.
• Liaise with subcontractors regarding workbanks, scheduling, and planned activities.
• Undertake customer feedback calls to ensure a positive customer experience.
• Update client systems accurately and in a timely manner.
• Maintain accurate records and documentation.
• Support operational teams with administrative requirements as needed.
• Assist colleagues across the wider team during busy periods.
• Ensure all activities are completed in line with company procedures and client requirements.

• Previous experience in an administrative or customer service role.
• Strong organisational skills and attention to detail.
• Excellent communication skills, both verbal and written.
• Good working knowledge of Microsoft Office applications.
• Ability to manage multiple tasks and prioritise workloads effectively.
• Professional and customer-focused approach.
• Ability to work effectively as part of a team.

• Experience working within utilities, construction, engineering, or a scheduling environment.
• Experience using client management systems or databases.
• Previous experience liaising with subcontractors or operational teams.

We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes:

• Pension with a leading provider and up to 8% employer contribution
• 25 days Annual Leave + Bank Holidays
• Salary sacrifice car scheme (Hybrid/Electric Vehicle)
• Personal Wellbeing and Volunteer Days
• Private Medical Insurance
• Free 24/7 365 Employee Assistance Program
• Flexible benefits including Dental Insurance, Gym Memberships, Travel Insurance, Tax Free Bikes
• Personal development programme

As a business, we’re on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation.

We’ll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met.

Freedom are part of the NG Bailey Group, one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training.

You will be working as part of a team where we are committed to creating a culture where we treat each other fairly and with respect, recognising everyone as an individual.

Progression is something we value and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.

#Freedom