Spare Parts Coordinator

Job Title:

Spare Parts Coordinator

Location:

Washington

Contract:

12-Month Fixed-Term Contract

As a Spare Parts Coordinator, you will be responsible for managing customer enquiries and spare parts orders, ensuring a smooth process from quotation through to dispatch. Working closely with internal teams, you will help maintain high service levels while resolving customer queries efficiently.

• Respond to customer spare parts enquiries via phone and email, providing a professional and efficient service.
• Prepare quotations and process orders, ensuring accuracy and timely completion.
• Monitor orders from placement through to delivery, keeping customers informed of progress.
• Liaise with internal departments to coordinate orders and resolve any issues relating to stock, delivery or availability.
• Handle customer queries and complaints, ensuring prompt and effective resolution.
• Maintain accurate records and update internal systems with order and customer information.
• Build strong relationships with customers while delivering a high level of service and support.

As Spare Parts Coordinator, we are looking for:

• Previous experience in a customer-facing, service-based or order processing role.
• Qualification in Business Administration is desirable but not essential.
• Strong communication skills with a professional telephone manner.
• Excellent organisational skills and the ability to manage multiple priorities.
• Good IT literacy, including Microsoft Office.
• A proactive, customer-focused approach with strong attention to detail.

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