Developer Services Support Advisor

Developer Services Support Advisor

Full time 37 hours per week (flexible working arrangements including part time will be considered)

Permanent

from £28,475 to £33,500 per year (depending on experience)

hybrid working with office location at Washington, Tyne and Wear

We are looking for a Developer Services Support Advisor to join our Integrated Delivery Services team based at our Leat House office in Washington, Tyne and Wear.

The purpose of this role is to provide first class technical administrative support in a customer service environment dealing with new water service connections, whilst delivering an unrivalled customer experience to all internal and external customers.

You’ll be responsible for liaising with developers, consultants, and contractors in respect of the delivery of their water supply, ensuring they have all the support and guidance throughout the process and managing the customer experience and expectations.

You will manage the developer journey from inspections up to the point they are ready for the water connection. This requires you to liaise with internal stakeholders to ensure all relevant criteria is met before the connection can be made.

You will work closely with the Integrated Delivery Planning and Construction teams to deliver an unrivalled customer experience. You will achieve company performance targets, in line with D-Mex and provide high quality information for customer complaints and reporting.

If you have good customer service and administration experience, we would love to hear from you! We are looking for someone who is highly motivated and has the drive to achieve high performance.

You will have the ability to work alone but you will be very effective as part of a team, collectively working together to overcome challenges and obstacles. You have an innovative mind and a can-do attitude, always looking for improvement and adaptable to change.

You will have excellent people and communication skills with the ability to interact with all levels of internal and external stakeholders and translate complex messages to a range of customers.

You will have the ability to plan and organise your tasks, with internal and external pressures, within timescales to meet business and customer requirements and experience in a range of IT systems including Microsoft Office - Word, Excel, and Office 365.

You will have an eye for detail, ensuring all data gathered and input into the system is accurate and relevant and experience of managing work queues and Service Level Agreements.

Here at Northumbrian Water/Essex & Suffolk Water, we embrace and value Diversity, Inclusion and Equity, and encourage all colleagues to bring their most authentic self to work.

Our colleague network groups include our Rainbow Support Network (LGBTQIA+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks. They provide a safe space for colleagues from diverse backgrounds, welcoming all colleagues regardless of their personal characteristics to participate in valuable conversation that improves our organisational awareness, understanding and inclusivity.

We encourage and welcome all applications, as we strive to be an equal opportunity employer, committed to having diverse communities represented within all our teams, structures, and organisation.

Please note this role will require a DBS to be completed prior to employment.

NWG are an inclusive employer who support the rehabilitation of offenders, we will not, however consider candidates who have certain unspent convictions to ensure our commitment to fostering a safe and secure working environment for all OR colleagues, suppliers, customers and third parties.

Here are NWG we strive to make Northumbrian Water Group (NWG) a Great Place to Work, for all. We embrace and value Diversity, Inclusion and Equity and encourage you to bring your full self to work. As an equal opportunity employer we’re committed to having a diverse community represented across our business.

We’re aware that not everyone will have every skill listed in the job description, however if you…